Charles Schwab

Brian Erbis

I walked into the Charles Schwab branch on Kietzke to take care of a minor issue with a joint TD Ameritrade account with my now deceased father. Although impressed by the esthetics of the rather large and new branch, it seems excessive due to the apparent lack of business volume. After a wait at the front desk while being helped by a visibly disinterested female employee who was fumbling around between computers alluding to not having access to Ameritrade accounts, she excused herself and went to an office. A short time later, she emerged with a male employee, who seemed annoyed. He asked me how he could help me in a less than friendly tone and asked me to accompany him to his office. I had to explain the simple request once again which was completed after an over winded and unnecessary conversation The overall experience seemed contentious for such a simple request. Service with a smile…not so much.

Facebook corporation Steven Searcy

Investments

Allan David

The only bank that's in Reno is closed so everybody has to drive all the way out to Truckee to go and do their business. This is a terrible bank and I haven't even known about them for more than 3hrs now. This is not how you do business is also not how you keep employees around. I wouldn't bank with a bank that can I keep their doors open in the few locations that they have. And instead would rather force the public to make an appointment for something that needs to happen the day of.

Bill Davis

You can't get thru to them once you open an account. No way to ask questions thru text or email, they put you on hold forever and don't care about you once they have your money.