JCPenney

Mike Andrews

Prices on quality items are excellent. With their situation it is easy to understand why they dont have as many brands as they used to or the # of employees. But the ease of parking and the lack of lines makes it easier to shop.

Tudy

Its ok

Roberta Palmer

My experience with the JC Penneys Sunrise Mall merchandise return center was the worst of my life! Clearly, staff have been instructed to reject on-line order returns through any means possible! They were agressively rude, insulting, contradictory and made ridiculous demands when I attempted to return an unused comforter set I purchased on-line. I presented them with all original packaging, receipts, shipping materials that had come with this order; only the comforter had been removed from it's shrink wrapping so I could unfold it and view it on my bed. (The comforter was not as pictured on-line and did not fit my bed properly.) When I presented the folded comforter, the still shrink wrapped pillows and the never-opened bedskirt and shams to the return counter, I was told they would not accept the items unless they were all "inside" the original packaging. I pointed out that although I was bringing them the original packaging, there was probably no way I could squeeze everything back inside the original box without having a shrink wrap machine. I was told that JC Penneys would not give me a refund for this item as they considered it "used" due to the fact that I had removed the shrink wrap and placed the comforter on my bed to see if it fit properly. The department supervisor, Shannon Brown, subsequently stated that it was not physically possible for her to reinsert all of the products into the original packaging....despite her having demanded that I do so. Thereafter, I returned this comforter purchase though JC Penneys on-line customer service. The service representative profusely apologized for the abusive treatment I recieved at the JC Penneys Sunrise Mall return counter. Although I have been a loyal JC Penneys customer for over 40 years, I will never again shop at any JC Penneys.

Leesa Katherine

I purchased a bunch of pants online and had to return them in the store. They have a good selection and merchandise is displayed effectively. The customer service desk is helpful and knowledgeable. The floor stuff is nice as well. I like to keep an eye on the jewelry section, looking for sales.