Pottery Barn

Albina Ormokoeva

Pottery charged me twice for the same order which was placed online and it has been weeks since I cannot get my refund :( called twice already and they said I need to wait more and call again in two days and check where my money are. The problem is that I used a merchandise credit card and now it says that the card is no longer active when in fact it should have money on it. They just charged me twice for the same order and never issued a refund for it!!! No refund was made until I started calling and checking where the money were. And still I have not received it! Otherwise the quilt that I bought is nice (Belgian linen diamond quilt), but resolving money issue turns out to be hard.

van rodriguez

Will never step foot in this particular store ever again unless one of the mangers that I dealt with no longer with this store. Horrible experience with her.

Eugene Tsuji

I feel that if I decorated my house by mimicking some of their displays I would be much more stylish

John Silveria

This store profiles their customers, happened to me and my wife. Customer service does nothing to address the issue. Shop elsewhere.