Citywide Automotive

David Cartategui

The absolute BEST garage in the area. Great staff do top notch work. If you haven't done so, give them a try. Very convenient location (for me!) and friendly front desk!! Citywide has become my go-to

Antonio Azcarate Cornely

They assured me they were going to give me a ride home (4 min drive) and then pick me up when my car was ready. When I showed up this morning as agreed they make wait for almost an hour and then told me rudely that they were too busy to give me a ride. I ended up wasting my time. This people don’t care about their customers.

Nat Whitley

I was stranded on the Taconic State Parkway and requested a tow via AAA. Unfortunately, AAA informed me that they are not contracted to tow off the parkway, they will call the state police who will send a 3rd party Tow company that can tow me. Within minutes, a H.E.L.P Truck and David Jr. from Citywide Automotive and Towing showed up. Mr. David Jr. gave me an option of being towed to the next exit or being towed home. Although a bit agitated, I didn't want Mr. David Jr. to go out of his way to take me home because the AAA representative assured me that a Tow truck will be at the designated area to tow me and my car home. Mr. David Jr. insisted once again and I declined. He was very professional, respectful and pleasant. He treated my car with absolute care. I was left in a well lighted area. I was safe and my car was placed down perfectly in a parking spot. Unfortunately, AAA did not live up to their promise. I was stranded for 3 more hours. I called and spoke to a representative and she alleges that she was a supervisor and there's no one above her. She was very unprofessional and rude towards me. She had the "nearest" tow company on the phone and he too was very aggressively speaking and belittled me. I was told you need me, I don't need you, followed by a great deal of unpleasant words. I immediately called back the number on the receipt I received from Mr. David Jr. I was given a suggested 20 minutes wait. Citywide Automotive and Towing came long before the wait time. The driver was David III. I was informed he was the son of the first driver. Like Father, Like Son. He was very professional and caring. He understood my frustration even remained silent as another AAA representative wasn't being professional on the phone. He took great care of my car as he connected and lifted it. He was patient and understanding. He took me and my car home safely. He obeyed all the traffic rules and regulations. He informed me about the route he had to take. He answered all the questions I had and treated me with the upmost respect. Although, it was under a stressful circumstance, David Jr and David III did an amazing job. This company should be so proud that they hire people with dignity and grace. I will be forwarding this company's information to everyone I know and I will leave the best reviews every chance I get. They are definitely an asset to the company. I hope this company flourish in business. Thank you again for turning a not so great experience in a wonderful experience. You're highly appreciated.

Tara Scozzafava

Best service in town . Fabulous receptionist !! Awesome mechanics and owners!!