B & G Pools & Spas

Larry Faucette

I was looking for a part for my pump the time was 1:30 on a Saturday, they close at 2:00. I called they did have this particular part. I told the lady that answered the phone I live about 17 minutes away she said no problem I will stay open until you get here, I said ok fine I am on my way and if I have any problems I will call back. so I get in my car and headed to the stores location. I called the store about 1:58 to let them know I was a few minutes away and no one answered. After arriving at the store 2:03 there was no one there, needless to say I was disappointed after driving that distance not to mention the gas prices the way they are.I would have be fine if they would have said I needed to get there by closing. I called the store Tuesday morning to let them know what had happened there was no concern at all did not offer an apology, only thing said was the person you talk to must have been ........, what kind of part were you Looking for? I told her I did find the part elsewhere. I can't believe a business like that would not offer any kind of apology for me having driving there , they are the ones that said they would stay open. Apparently they don't value customers , I guess I will be taking my business elsewhere..

jennifer bobbitt

Great customer care Dale called me back. Very busy! ;) ty very much Dale.! Sorry for the confusion :)

Tyler Satterwhite

Seems like the only pool store that actually cares to do decent business with people! Much appreciated!

Lyss T

The new staff is so great. They are polite and knowledgeable. Definitely recommend checking them out!