Millard Dental LLC

Kaitlin Hakanson

Have never had as much pain from a filling than from this office. Called to have them look at it and was told to brush with sensodyne. Gave them another chance, but then had to go to another dentist to repair two fillings where more than half of each tooth was removed for no apparent reason and he didn't remove all of the leftover filling material. I was completely shocked by how sloppy the work was. Also caused a permanent "pop" in my jaw after reefing on it. Checked the state board of dentistry after these incidents, and there were over 40 complaints (this was several years ago). Go here at your own risk!

Sid Michelson

I couldn't be happier with my first visit. While it's true if you're looking for sunshine and rainbows from the staff, this is probably not the place for you. The staff is blunt and to the point, but are extremely knowledgable, professional. And respectful. After exam and xrays I was given a detailed estimate. I need a lot of work done and was expecting the estimate to be high. The woman that was going over the estimate took the time to explain to me that my insurance should cover a certain amount, but they can not guarantee that insurance would. There is also a sign on the front desk stating that they can't guarantee insurance will cover costs. Anyway, she took the time to explain my options and make it clear that my particular issues aren't something that need to be handled all at once. She explained to me the stuff that would be best to have insurance try and cover and maybe some things I would want to pay out of pocket. Got a tooth pulled and have had minimal pain or discomfort. The folks at Millard do good work and I feel their prices are fair. I highly recommend them.

Cindy Gourley

Awesome!!

Kyla W

I wish I would have accompanied my husband to his appointment. I have been in the dental field for years, my husband just retired from the military and hasn't had to deal with civilian offices, insurance, estimates and treatment plans. We just moved from Ohio, where a DDS told him he needed a tooth extracted and replaced with an implant and crown.  Wanting to use his benefit for the year he made an appointment with Dr. Millard.  At his appointment the Dr. agreed that that was the treatment my husband needed.  He informed my husband that he could extract the tooth and place a bone graft that day. They provided him with a treatment plan showing that the bone graft was a covered benefit at 50%. He agreed with the estimate and went forward with the treatment that day. Yesterday we received the EOB in the mail showing that a bone graft is not a covered benefit.  I called them today to find out how they estimated the bone graft to be covered. The girl who answered the phone said that our plan says major services are covered at 50%. I asked her if she looked up the specific code, she said no, with an attitude.  So I said, you gave my husband and estimate with out finding out if that code is a covered benefit?  She raised her voice and said, it clearly says it is only an estimate, we never know what the insurance will do until they pay. I informed her that I have been in the dental field for years and that when we are going to perform a procedure that is not always covered by insurance it is customary practice to call the insurance and ask about that specific code.  She very rudely said, so what is your question?  I said, did you call the insurance and ask about that specific code.  She said no, we don't do that unless specifically asked.  She was being very rude and cutting me off. I asked to speak to the Office Manager to which she replied she is.  So I told her she is very rude and unprofessional.   She told me that she was not going to let me continue to yell at her.  I was not yelling at her as I could hardly ask my questions without her cutting me off. I told her that my husband still has an implant and crown that need to be done and that we will be finding another DDS, as she was cutting me off and telling me that she doesn't think it is a good idea to have it done at Dr. Millards and that she was glad that someone else could deal with me...costing her DDS several thousand dollars this next year. I informed her that I would be speaking to her doctor to which she replied, good luck!  I let her know I would also be leaving Yelp and other reviews about their office to which she said good, Merry Christmas....is there anything else? I hung up on her.  Living in Klamath Falls there are limited options for dentists.  If we need to travel to Medford or beyond to receive quality care from all staff members that is what we will do.