The Windsor at San Pablo

Vicki Seder

My dad became a resident in the Reflections (Memory Care) just a couple days ago. The entire staff is wonderful, the care and activities were great. On his first day my dad had the biggest smile on his face and kept saying it was really a nice place. It's never an easy thing, but, my mom and I are so pleased and know he is being taken care of!!!

Charles McDarris

Just an amazing staff! I've never experienced a more caring and qualified Head of Nursing as Sharon exemplifies! Bryson has been extremely helpful and organized expediting our admission process.

Kirsten Schmitt

I can’t say enough about the seasoned sales rep Brycen Gadd at The Windsor at San Pablo. All other staff have been likewise welcoming too. Brycen is friendly, knowledgeable and put no sales pressure on us. He simply educated us as we explored his facility’s advantages, which are many. We are in the midst of critical decisions on behalf of our independent 90-yr-old father, who is making an unexpected transition after a fall and broken hip. Where he once lived alone, now we are looking for compassionate, trained staff and physical therapists, a pleasant setting, delicious meals, and activities to re-engage him and support his desire to continue living with dignity and preserve his privacy. The Windsor at San Pablo came highly recommended by a family friend who knew of satisfied residents, and we have been truly impressed with the accommodations of the facility itself. The floor plans are well designed for the elderly and I love the high ceilings which make the one-bedrooms feel more spacious and luxurious. The atrium window views are lovely and peaceful as well. If they had not accepted my father’s pet, that would have been a dealbreaker because his cat is such a comfort for him. There is a physical therapist team on location, as well as a spa for cuts and massages. I like the offering of levels of care which can be tailored to the resident and modified as they may improve with PT or decline with illness. They have all sorts of activities scheduled to enrich their lives from a movie theatre to a gourmet demonstration kitchen to yoga to Bingo and UNO. We put our deposit down on my father’s apartment today! I could have waited on this review until I could comment on my father’s experience as a resident, but I have great confidence that it will be excellent and wanted to post in the event I can help someone also at this initial stage of decision-making with the emotional weight making it even harder. I recommend you call for a tour and take a look!

Eric Jones

My parents were just moved from this facility last week. I would not recommend this facility to anybody unless it was your last resort. Several things come to mind that I will enlighten the public about. First is the director Lisa Doerler, extremely unprofessional. My brother the POA wanted to move my parents out and needed information on the contractual agreement. He required Lisa’s cooperation, he contacted her office several times and left messages with her , never too be responded to . Only when he provided a letter to her personally about summarizing her uncooperative behavior did he get what he needed. I have 35 years of health care experience and I have never seen anything like this when it comes to taking care of your love ones. The maintenance man was contacted to help my father with his TV and he never responded back to my brother. The food is not what they advertise on their web site, same thing almost every day. There’s virtually nothing going on in memory care for the residents, no stimulation and organized actives. My mom would go with very prolonged periods of time without a bath, got a UTI that required her to be hospitalized. The last day we moved my parents out Lisa and Sharon were talking poorly about my father in the hallway which I overheard. I do believe that’s a HIPPA violation. But I do want to recognize some staff members that were excellent in providing them the best care they could in a facility that is without a lot of permanent staff. They included Matt, Consuelo, Alex and Sheila I thank you so much. Thankfully, my parents are in a much better place getting the care they need.