Volvo Cars Bridgewater

Jennifer Serzan

This is the only Volvo dealership I will ever use. I have purchased 3 Volvo from Bridgewater starting with my1980 sedan and my 2 XC90 SUVs The 3 people I want to commend are Steven Dolly who sold me my Volvos and greatly helped me with financing. Carl Durant in the service department is undoubtably the most knowledgeable, honest, and patient and kind. I hope he never retires because he goes above and beyond what I needed and why. Lastly, Kelly Vannatta, who, if Carl is not there the only other person in service I would go to. She holds her own as the only woman in the male dominated service department. I am trying to find the right person in Volvo NJ Corporate to commend this group to.

Majjari Praneeth

I recently purchased a pre owned volvo certified s90 from this dealer. They told me so many lies about the vehicle before I purchase. (About car mileage, scratches, repairs, CARFAX reports, service history, ……) and they were really upset with my questions. Once bringing the vehicle to my home, I noticed two issues which were mentioned below. 1. I saw there is a cover under the back bumper which came out of the bumper and its hanging, which is a big safety concern as it has a lot of wires which can short circuit the vehicle and can be damaged even when rain falls or if I take for a car wash, which I reported to the dealer. 2. There was a small crack on the steering, which can injure the driver when driving the car, which is again a safety concern which I reported to the dealer. Response from dealer: As the vehicle is purchased as pre owned, they don’t take any responsibility whatsoever. What I don’t understand is if the vehicle is volvo certified pre owned, how come they didn’t check the issues which I noticed, or they are trying to scam me by using a well known brand name VOLVO. I heard a lot about Volvo history and I choose to buy this vehicle for its REPUTATION. But the dealer how they treated me, the way they certified the vehicle as VOLVO CERTIFIED, the safety concerns which didn’t address and fix, makes me think that this is how a Volvo certified buyer is treated, and he and his vehicle is not a part of volvo family, and left alone. I didn’t expect that VOLVO does this with its customers. THE LEVEL OF DISRESPECT IS INSANE. (they just treated like sh*t) EVEN IF A BUYER PURCHASES A VOLVO CERTIFIED PRE OWNED VEHICLE, he should still be a part of VOLVO family, and treated with respect.

Shaan Arora

Went in for service. The loaner I received was filthy and sticky - someone’s drink probably spilled around before I received it. Hair sticking to the sticky brown puddles where the drink had dried. I had to wipe down the sticky steering wheel. A dirty loaner/rental isn’t something I’ve ever experienced in my years until this very first visit to Volvo Bridgewater. I have a prepaid maintenance plan with Volvo that was purchased in the Princeton location, a sister location of this Bridgewater location. When I had mentioned the oil change should be covered, knowing I had a maintenance plan, Kelly was ready to convince me that I’m to pay for it out of pocket. In her defense, it wasn’t showing up on her system initially. However, only until after I called Volvo in Princeton to confirm, she THEN made the effort to check another part of the system and was able to confirm. My question is - why wasn’t this done in the first place? Why do I need to do the work for them? What bothers me about this is that she was ready to charge me an extra $150 for something that is covered in the maintenance plan I’ve already paid for. There isn’t any apology on her end about doing the bare minimum and not swindling a customer. There’s a lack of accountability and as a result, I’m hesitant to return with any service work because my first impression of this service center is that they they’ll do everything to take your money, but not do the bare minimum in effort or customer service. The bar is low, and they seem to have trouble even hitting that.

Bander Abuattieh

Excellent service from sales with JB to service with Nuno. Very attentive staff. Just outstanding over all. Pickup my car exactly how I want then my first service done better than expected. Thank you. 3rd visit for reguler maintenance service with Kelly who did great job securing a loaner addressing all the car issues and keeping me informed along the way.