State Employees’ Credit Union

Desirae Silvers

I have nothing bad to say about this branch but I would like to add that I recently lost my husband and went in to close accounts that were in his name. I started crying and was very embarrassed. Leslie was so kind and compassionate to me during a difficult time and I hope she gets the recognition at her job that she deserves.

Steve J

Absolutely horrible customer service. It doesn’t matter if you don’t receive a letter they sent, they don’t care period. I went through a hard time and they didn’t even talk to me or my family they sent a letter we never received and closed our account with no notice even after we talked to them on the phone we were not notified of them closing our account. Found out today when we’ve called for the last two days looking for my direct deposits. Totally unsat.

linda schumacher Burleyson

Pretty bad. Bought two gift cards for 500 each as I was in hurry to pay a bill. They held my money but it never paid the bill for 5 days. The front desk staff guy was clueless and shrugged and said to register the card on website. Card barely worked anywhere but all staff said it should. Turned out I should've registered it online with an acct and gotten a pin and the employee told me I should've done that first. I called the 1-800 to activate it and no one on one phone call told me that. I made two visits in the bank and everyone told me it should work everywhere and no one told me anything about that. When I told him I needed a supervisor, the young teller told me that the supervisor would tell me the same thing which was very rude. I met with the supervisor who gave me a tracking number of a transaction ( which was denied on my end) had actually gone through so the money. Rob Beecham is extremely nice and tried to help as much as possible but this gift card program is for the birds. He could barely figure out how to help me retrieve my money that never went anywhere.

L M

We should have a zero star option, 1 star is way too much. Horrible bank, all of the SECUs. If you're rich enough to not need a loan, SECU will help you. If not, SECU denies EVERYTHING. Your credit score doesn't matter, only how much money you or your family already have.