Address: 1000 Quality Cir, Johnson City, TN 37615, USA
Phone: +14232824955
Sunday: Closed
Monday: 9AM–5PM
Tuesday: 9AM–5PM
Wednesday: 9AM–5PM
Thursday: 9AM–5PM
Friday: 9AM–5PM
Saturday: 10AM–3PM
Tyler MM
A beautiful showroom, with beautiful products, unfortunately the customer service is lacking. I made an order in store and needed to cancel for circumstances not due to the fault of the store, but my salesperson was impossible to get a hold of. Dozens of phone calls and several voicemails, constantly being forwarded to the same voicemail by every employee who I managed to get ahold. Sent emails to 3 different people, all I needed was to cancel my order which I had just placed the day before and did not want the shipping process to start. Eventually I did get a hold of someone to help me after scrolling through the reviews on Google for responses from the owners I was able to get a contact. I understand they may be very busy and tried to be patient but if you aren't able to contact anyone regarding an issue besides the person who took your payment then they are very limited with what they can do for you. And I hope you are lucky enough to get a responsive salesperson and not just someone to swipe your card and never to be seen or heard from again.. I still have heard nothing back from my salesperson and am struggling to get a receipt for my refund that has supposedly been processed by another employee but not yet returned to my bank account.
Trevor Russell
Great on getting Goodman parts fast if they don't already have them.
Aley Willett
Great people,quality product and fast, friendly service...
John Tip
What a great place to view modern and upscale baths, kitchens and lighting.
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You can call the sales person you purchased it through or the Showroom manager
"We recommend using the packaging from the original shipment if possible. Follow the instructions provided with the Return Goods Authorization (RGA) number we sent via email. If you’re using a return label that we provided, print the return label, attach it to the outside of the box, and drop your shipment off at any UPS location. Return labels help us efficiently track your return. If you choose another shipping method, please inform us by contacting customer service. If your shipment will travel via freight (semi-truck, LTL, etc.), then repack all items very well, secure them to the original pallet(s), and prepare them for shipment (we recommend using the packaging from the original shipment). Follow the instructions provided with the RGA number we sent via email. Print the freight label that we provided via email. Do not attach the freight label to the shipment. Use the instructions provided to contact the carrier and schedule your freight pickup."
You may initiate a return for a defective item within 180 days of receipt for a full refund.
We use your email to send you a confirmation of the order, and also we notify you via email when your order ships. Rest assured we do not sell any of your personal information including your email address.
We must prioritize protecting the health of our associates, our customers and our community; therefore, this showroom is honoring appointments only at this time.
Open until noon
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