Address: 8111 Concord Mills Boulevard Suite 685, Concord, NC 28027, USA
Phone: +17049798313
Sunday: 12–6PM
Monday: 11AM–8PM
Tuesday: 11AM–8PM
Wednesday: 11AM–8PM
Thursday: 11AM–8PM
Friday: 10AM–9PM
Saturday: 10AM–9PM
Sayan Sengupta
Nice, organized and clean store. Lots of clearance sale going on.
Monique Dockery
I am not truly a fan of Carter’s. There clothes are all the same just different patterns. They shrink easily and they are overpriced. Once and awhile you can find a good clearance deal. This location on this day had a Very unprofessional manager and staff at this location. I am a cardholder but after my experience in doing a return I am not sure I will be returning to Carter’s. I did a Afterpay return and a return I made with my CC. The sales person was in such a rush she returned all the items together one part went back to my CC while I had to stand around and wait for a manager to return the second part. The manager came in finally never even looked at me or acknowledged me after I waited so long than said that “no one really knew anything about Afterpay”. Like I was using food stamps to buy clothes 😂. You should know your methods of payments if you are a manager or working at the register.
FreDarra Headen
I walked in to the carter's store located in concord nc this morning (the concord mills location inside the mall) to process a return on items I received as gifts via mail. The Rep advised that she used to be the store manager a year ago but want to check the return policy. When she returned after speaking with the 'manager' I was provided with two options: Have the funds returned to the card of the person who paid for the gifts or to exchange the items in store. I then explained that I would like to get a gift card to go shopping online. The Rep them started to explain the reason why its done this way was first because the package could have been taken from someone eles porch ( Rep said she doesn't think I did that) and then said that it was to protect the credit card information of the person who paid for the items. ( Which one is it?) I never asked anything outside of placing the return on a gift card. I did reach out to customer service regarding this issues and was provided with a resoultion. I'm never the person to write reviews but this time I seen no other option but I feel that training needs to be done in regards to understanding policy's... Feel free to reach out
Julytza Arroyo
Remove this if your gonna make people stand there and make them do a line the worker said it has to be removed so please REMOVE IT THANK YOU
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It’s easy to return it to one of our 850+ stores within 90 days. However, you cannot return your items Curbside, you must come into the store. If you're a Rewarding Moments(TM) member, no receipt needed! To return by mail, simply print a return label from MyAccount.
You will have 14 days to pick up your order. If you can’t pick up your order within this 14-day window, we’ll cancel it and refund your purchase.
You or whoever you designated as your pickup person while ordering can pick up your order.
For Curbside: Park and call! When you arrive, open your email confirmation and call us. Pop the trunk and we'll pack it up. Contact free! For Pick Up Today: When you arrive, head inside and head to the cash registers with your email confirmation ready. Should be super quick!
Most items will be ready for Pick Up Today / Curbside Pickup within two hours of the time you place your order online. We'll send you an email when your items are ready for pickup. Place your order 2 hours before close for same-day pickup.
Employees sanitize their hands after each customer interaction and wear a mask during the entire process of fulfilling your order. When the associate brings your order to your car, they will place your order in the trunk or backseat to comply with social distancing.
We are doing the following to keep you and your family safe: frequent cleaning, capping the number of guests in-store, and available face masks and gloves for you and our store teams.
Yes, they are required for all shoppers and employees at all of our stores.
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