G&B Energy

Jody Hall

I called the Advance office and spoke with Jennifer. I wanted to get a refill but my tank was not low enough. She stated their policy was to only come out to refill if the tank was at 25% or less capacity unless I was to be put on automatic refill. I asked her what the rate was since I owned my own tank. She stated it was .30 cheaper for customers who were on automatic refill. She said it would be $3.39 a gallon plus a $14 delivery fee. She said she would sign me up and lock me in at that rate. The guy came yesterday to refill. Left a door hanger for $3.70 a gallon. I called Jennifer to inquire about this and she asked me what I was using the propane for. She didn’t ask this on our first conversation and I told her that. She stated she would have never locked me in at that cheap of a rate for a small tank. I asked her what the current rate is and she stated $3.69. The guy charged me $3.70 a gallon on the door hanger. So, I am still getting overcharged even at the current rate. This is not the first time this company has tried to overcharge me. I will be taking my business elsewhere.

Danielle Smith

My husband and I purchased gas logs from G and B in the beginning of 2021 and had Danny install them. He had to come out a few times to fix it but was wonderful and helped us out whenever we needed him. My husband just passed away and I didnt know how to work it myself. I called and left a message for Danny, he never returned my call. So i called again and asked for a service call to show me how to work the fireplace. The lady told me to GOOGLE or YOUTUBE it myself! I'm not looking for sympathy, just help, and was quite willing to pay for a service call. So just know that if you purchase anything from G and B they might tell you to GOOGLE or YOUTUBE it yourself before they come out...if you can get them to come out! response to response from owner: There was no confusion! I called twice and both times requested a service call. NEVER did I ask for someone to "walk through" anything with me over the phone. The first time I called I was instructed to leave a voicemail with Danny...who never called back. The second time I called I was told to just GOOGLE or YOUTUBE it, it was really easy. I thought the lady was just kidding until she kept suggesting it and I said, oh you are serious! I couldn't believe it. All I wanted was for you to service the logs that you installed less than a year ago and won't work. I feel like you are not willing to service the products that you sell and at this point all I need is help, not more problems.

Tony P

Great place to fill empty propane tanks for your grill. Go inside for grills, gas water heaters, gas logs and heaters.

shae mabe

Anthony at the Elkin office is so kind and great to work with!!