Chili's Grill & Bar

Amanda Alby

I don't suggest ordering to go from this Chili's. We ordered last night and it was extremely disappointing. The "full rack" of ribs wasn't a full rack. We had a double order of fries that was clearly just one order. Worst of all, see the picture of the "bowl" of chili attached. It was a tiny container to start with, I held up a chip for proportional reference, and was still only a little over half full. Worst of all, it wasn't even good, it wasn't even like a chili, it was like dogfood. And it cost SIX dollars for that tiny amount of gross. Eating in the restaurant has been fine, but if Chili's can't even get CHILI right for takeout, I'll be steering clear from now on.

James A

Stopped by here to eat while taking my daughter to airport in Charleston. Wait was 30 minutes to be seated, which was fine. Order was taken promptly, but it took around 30 minutes for entrees to arrive. I ordered the chicken fajitas. They tasted fine. The added queso made them a bit spicier than usual which was good. However, the runner neglected to bring the tortillas. It took several minutes to get them so I could start my meal. My daughter meanwhile had finished her steak, which she thought was good. Prior to me finishing, my daughter told the waitress to bring our desert which was included in our 2 for $25. After waiting another 20 minutes we paid via the table checkout device and left without our desert or even so much as a "have a nice day". The wait staff seem to have zero situational awareness. A reflection of poor management. With so many dining choices in Huntington, I'll dine elsewhere next time.

Skylar Bishop

I was surprisingly disappointed. We had just sat down and a few minutes in we checked the silverware for our appetizers and they were extremely dirty. Still had old food on them. The second set, a "new" set, was given to us and those were dirty too. Also, our drinks that came put were wrong. Asked for sweet tea and chocolate milk and got soda for both. Didn't think drinks were that hard to get wrong especially if you write it down. This Chili's... I don't know what happened to them in the last 6 months, but our experience was awful. Our food wasn't steaming like usual past experiences. Fries were over cooked and got cold quick. Kids and ourselves said the food had a distorted taste. For a 70+ dollar meal, I was shocked at the lack of service. Manager was no help.

Tony Trester

Chili's always seemed to be a place where the food, drinks, and even the atmosphere are consistent on a positive level. Well, not at this location on 3/25. Unbelievably disappointed in our experience. Arrived around 7:00pm and had wait time of about 15 mins which was expected. We were seated and greeted shortly after by our server. We ordered a soda, a couple waters, and an adult beverage along with a triple dipper appetizer. The soda and waters came out within a few minutes and we ordered our entrees which were the 2 for 25$ both 6oz steaks and the chicken & steak fajitas. So far so good. The appetizer was to follow about 10 mins later. I feel they skimped us on a few chickens crispers ( we doubled up on) and they just didn't have the right texture compared to previous ones we have ordered. And the chips were cold and had no seasoning. Server came and checked on us and I asked about the margarita that was ordered. She says she'll go check. This is the last time we will see her until after the check is paid for. Salads follow. We are now 30 mins after being seated. At the 31 minute mark the fajitas are being placed on the table. No sizzle!!! What??? Ok I guess. The chicken was a little rubbery. Within another minute the steaks are now being placed down next to the salad we've had about a min to try and consume. I look up as the food runner asks if there was anything else and she is CHEWING FOOD!!!! She is straight up eating while running food to us. I ask about the margarita again and she says she will check. 🤔. We cut in to our steaks and they are rare. Very rare. I don't mind rare so much but the other patron did and since we both asked for medium this was unreal. I tried flagging down a server. Any server for a couple minutes. Finally just got up and went and got the manager. He came table side about 5 mins later. Explained the whole situation. Here we are 45 mins after ordering a drink and still no drink, no refills, food runner eating at our table side, food is wrong, and we haven't seen our server. He offered to comp the chips and salsa, our soda, and the steaks. He even offered to remake them. We declined. Never received the margarita. We got the bill and the chips and salsa were still on there. I used my login and got them for free anyway. When it rains it pours they say. Well this experience was the perfect example. I don't think we will return to this location. Management did what management is supposed to but the rest of the staff needs some serious retraining.