Address: 1896 E Main St, Mohegan Lake, NY 10547, USA
Phone: +19145289000
Sunday: 11AM–3PM
Monday: 10AM–6PM
Tuesday: 10AM–5PM
Wednesday: Closed
Thursday: 10AM–5PM
Friday: 10AM–6PM
Saturday: 10AM–5PM
Rob Rothman
We had purchased a spa and ran into problems that should have been covered by the manufacturer, but they wouldn't honor their responsibility. Orange County Pools and Spa (Vinny and team) stepped up and addressed the issues. It took multiple visits but they were determined to stand behind the product they sold us. They were responsive and professional and the staff was courteous throughout the process. We would strongly recommend them as a company with whom you should do business! I wish there were more businesses like them!
Ashley Harris
Dan at Orange County Pools is great. I highly recommend them over other businesses in the area. Professional and great communication!
Brian J
OCP&S is fantastic. The staff is friendly and helpful. Let me first say, I shopped around many local dealers. OCP&S responded right to my inquiries right away and was willing to answer all my questions, and I had a lot! There were no hard pressure sales tactics. In fact, I had to ask them to please sell me on the Wellis brand and a particular model. Financing options were awesome and I had the hot tub delivered and installed in a matter of weeks, not months like the other area dealers. Dan and Chad went out of their way to address my specific concerns and needs and everyone else I have dealt with has been wonderful. They have stayed in touch after installation and are always available to answer anything I ask. I will certainly purchase from them again down the road when its time to upgrade. I highly recommend this established family owned and operated business!
Lisa Clampitt
I never write reviews but the service and experience I had was so incredible, I had to write a review. I bought a swim spa from Orange County Pools, and worked directly with Dan and Vincent, I believe the owners. It was the most amazing experience. The customer service was top notch, incredibly responsive, on top of every detail and even delivered promptly with little notice from my end but made it happen according to my schedule. When there was a problem, they sent a repair person over the very next morning to trouble shoot and all was taken care of. They personally came to my house to make sure I was buying the right spa for our family and have been available every step of the way. This has been the best experience of my life in terms of buying an item that has been amazing for our family with gold star customer service. I recommend this company in the highest regard!
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We have the o-rings but the wrench would be a special order
Yes we do
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