AC Hotel by Marriott Huntsville Downtown

Steven Smith

The overall experience was awful. The day we checked in, I noticed there was only one cup. There was no body wash in the dispenser, and there was no hand soap. We stayed four nights and had to ask for towels every single day. Even after we specifically asked that our room be cleaned, it wasn't. The first morning, the lobby coffee service area was in disarray and needed to be cleaned and reorganized. There were no cups, and the desk staff acted as if they were hesitant to get more. Often, I noticed there was no body manning the front desk. The main level bar had a very nice bartender on Friday and Saturday nights, but the bar was lacking several things needed to make the drinks we ordered, and they were very common drinks. One of the two elevators was out of order for part of the weekend, but I never noticed a repairman, nor was an "out of order notice posted. The only redeeming quality of the entire stay was our visit on the first night to the 2nd floor outside bar. The server (Malcolm) was great, as were the drinks. However, this is nowhere near enough to get me to stay here again. For the price we paid, I expected MUCH more. This room was part of a block of rooms reserved for a wedding. However, my friend and I would have been MUCH better off staying at the Hampton Inn that was within yelling distance. Well, live and learn. If you are considering staying at this hotel, I HIGHLY suggest you consider other accommodations.

M.C. Allen

Stayed here for a recent concert at the new Orion Amphitheater. I will warn you about this place..... Great new building, nice amenities. Employees are a bit questionable. We were told the bar was open til midnight..... NOT. But the worst thing was PARKING. In the nearby event center, there were several High School graduations that night. At 3:00 the there were no parking spots for 4 blocks..... we told the girls at the desk and they just did not care that non-customers were taking all their parking, all the overflow, etc.... So before you make a reservation, check the schedule at the nearby Von Braun Center.

kevin kimberly

The AC was average in some areas and below average in others. The big things...There was a lot of hotel noise through the night. We woke to no water due to a plumbing issue. The restaurant didn’t have food. Our room had not been cleaned well. Also, they didn’t pay attention to the little things. You have to move the coffee maker to another location to plug it in for coffee. This was the worst Marriott property I’ve ever experienced.

Tracy Price

This hotel was affiliated with the Huntsville Comic And Fan Expo during 22-24 April 2022. Hotel decor is very modern, rooms were spacious and comfortable. Large shower was also nice. Hotel Staff were the best-of-the best!! We arrived early so no rooms were ready yet but JOY at the front desk was nice enough to call me when the room was ready. Her Customer Service skills were TOP NOTCH!!! After finishing at the convention, we interacted with Dajuan (I have trouble remembering) who also was extremely pleasant and also had Great Customer Service skills. The next morning we took advantage of the breakfast offered. BAR and KITCHEN staff displayed the same great attitude regarding customer satisfaction. Whomever is running this hotel definitely knows what they are doing. We will be back for next year's convention and will be staying at this hotel again. WHAT A GREAT EXPERIENCE!!!