CannaVana

Kris Moran

Great place. Super friendly! Knowledgeable. Great variety.

A P

They will not honor their own coupons and advertisements (10% off for the first 30 days after becoming a new member). I signed up for their membership today on 8/20 and received the below notification. It took forever for the cashier to get approval to take $15 off of a $175 order! I don’t expect to wait that long given I’ve come here many times before and was going to be my go to place since moving to Weymouth but not anymore. The 10% discount was only $15! The cashier first asked if it was fine to just give me the 2.5% off and I said absolutely not, and that I wanted the discount they advertise. Now I’ll go to the other 100s of dispensaries nearby. This dispensary needs to learn customer service or set their standards a little higher. Gone are the days where customers are forced to go to certain dispensaries. Now they are all over Massachusetts which is a big advantage for consumers. I will not return because I don’t expect them to honor their discounts advertised in the future. I attempted to speak to the manager to get clarification because the cashier had no clue but that also took 5 mins so I left without speaking to anyone. DO BETTER. “Cannavana, Inc Hi Alex, Welcome to the Cannavana, Inc member's club! As a new member, please enjoy Gold Status* for 30 days. That means 10% off when checking out in store, even if you placed an online order. Perks of becoming a club member includes: Early access to new products Info on upcoming events Tiered discounts on all of our products The occasional random product or category discount event because we and our suppliers really appreciate you. Keep an eye on your wallet for updates and occasional coupons. Member status is calculated by a third party AI software algorithm using customer's behavior. Discounts and specials subject to change or cancellation at any time without notice. Discounts and specials not available during software outages. Member status doesn't create or imply any right to discounts.”

David Rollins

Awesome stuff

Timothy Cook

You prioritize your online guests over your walk in guests and that is not okay. I've been giving you my business for a while and I'm tired of being constantly cut in line and treated as a second class citizen when I spend just as much or perhaps even more than your online guests. I am a gold member. I asked to speak with a manager on duty so I could address my concern and the woman I spoke with could not seem any less interested or be bothered. That was all I needed to know. I will take my business elsewhere. To a place that treats their customers equally. It is a shame because I really enjoyed CannaVana but I simply will not tolerate being disrespected for the amount of money I dish out. Its not right and you should be ashamed. Treat your clientele equally. Do better.