Bank of America ATM (Drive-thru)

Azucena E Martinez

I scheduled an appointment with a financial advisor for investing and retirement planning ahead of time. They even sent the reminder to me but they couldn’t call to cancel at least 3 hours before the appointment I have two jobs and college so in professional and disrespectful of other people time. I got there and the branch was close they could call me letting me know or have me go to another branch and I will be happy go feel so disappointing of Bank of America I have my checking and saving and credit cards with them but definitely thinking to close all my accounts I also do online baking must of the time because the tellers are so rude. It was so sad that my day off I scheduled an appointment for nothing but I waste were I could use it more productive I drove all the way to here for nothing !

Suzanne

Scheduled an appointment at this branch well in advance, making sure to leave a detailed description of exactly what I needed. They didn’t bother to contact me ahead of time to let me know they would not be ‘able’ to fulfill the …Hi, Suzanne. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. Our team apologizes for your experience. If we can be of any help with your account, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph

Norm Stephenson

Outstanding assistance from Konrad and Rachel at the Lakewood, WA branch! They helped us identify and solve an elusive account problem. They both spent extra time to listen and expressed sincere concern as they worked to find the right …Hi, Norm. Thanks for the review! We’re glad to hear about your great experience and hope you’ll consider Bank of America for your future banking needs. ^Joseph

Amy Davidson

Horrible place. Cashier called for a manager to assist me. I had to ask two more times for someone and after minutes he rudely threw a phone number at me. Now I know why they're places are closing down. I'm so glad I have a local, friendly bank with people that smile and have time and kindness.Hi Amy, We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica^sam