Navy Federal Credit Union - Restricted Access

Jeremy D

Since COVID started this location has had issues with communication, staffing and proper training. I stand behind navy fed as being a satisfied member for 10 years. It’s just difficult to be a member on Long Island because they have not invested into brick and mortar locations. Therefore any issues must be handled over the phone or driving to this location. It is also in a restricted are so you have to remember to have a dependent ID or active CAC. Being a resident on Long Island I recommend having a local primary bank and navy fed makes a great secondary resource.

Annu Nakian

I've been with nfcu over 20 yrs. It's my bank & I trust them but this situation in lower NY with the only branch bank being located at a restricted location with no way to get updates on their status is extremely inconvenient & unprofessional. I even had a rep tell me that there aren't enough bank members on LI to justify doing anything about it...Fortunately, mobile deposit via app has improved alot & is very convenient, but they really need to get their act together at Kings Point.

Ruby Rodriguez

I WAS TREATED VERY POORLY BY CHERYL. SHE MADE ME FEEL UNDERVALUED, AND WAS VERY SNOTTY. BECAUSE OF HER NASTY ATTITUDE IM CHANGING MY BANK. THANKS TO CHERYL I WAS LEFT FRUSTRATED AND I CALL FOR CHERYL TO BE FIRED. SHE IS UNFRIENDLY,SNOTTY, AND OBNOXIOUS. SHE IS THE WORSE REPRESENTATIVE IVE EVER DEALT WITH AND LACKS COMPASSION FOR HER LINE OF WORK.i lost my home, I lost my whole life because of this bank saying I'm not me,!!!🩰 I was placed in a psyche ward and forced to take medication because of CHERYL!!!

Jung

Easy access, great service!