Old Chicago

Serena Mahlan

Horrible service, bad food. Out of a lot of wine and beer. Very dirty, tables weren’t clean and menus were crusted with food. The bartenders and servers kept disappearing for long periods. Beverages never refilled. The list goes on and on. Take the extra time to go to N. Kansas City.

Calandra James

This past Sunday we went to go eat here and the waitress that waited on us was OK but we never saw her out of the times we absolutely had to (ordering, bringing our food, etc.). Never checked on us to see if we needed anything outside of times she would have to come to our table. It wasn't busy and she wasn't rushed. I understand those times but this wasn't one of those times. We usually tip 20% but decided to only tip 15% this time. However, the waitress decided to still tip herself to 20%. What we wrote on the receipt is not what came out of our bank account. I difference is minimal but that isn't the point. I'm assuming she didn't think we would notice the difference but we did. Instead of posting on here, I tried calling the manager today but they weren't available. I left a message and never heard back. I tried submitting something through the corporate website but when I hit submit it said the website was down. Outside of directly calling the location itself there is no other contact # I can find for corporate. I was going to wait until tomorrow just in case the manager was busy but I also see someone responded on here to another review 2 hours ago so that doesn't appear to be the case. Super frustrating. Giving 2 stars as the food itself was good.

makenzie vaughn

I have good days and bad days when ordering from here. But when it’s becoming a 50/50 chance my order is going to be correct, especially with the prices of their pizzas, I become more and more hesitant on returning for business. …Makenzie, oh no! we're very sorry to hear this happened to you. We are looking into why this occurred, and we will do our best to prevent this from happening again. Please reach out to our Kansas City location at http://oldchicago.com/contact-us so we can make it up to you.

E E

We usually come here once or twice a week. Usually great food and service. Today did a carry out order and got a cheese burger ( med rare ) and a small pizza. The pizza was fine no complaints there, but the burger 0/10. I ordered just a …Eric, we're glad you enjoyed the pizza and we're sorry we let you down with your burger. If you are willing to chat with a manager, please connect with us here: http://oldchicago.com/contact-us.