Firestone Complete Auto Care

Art of dancing

Won't recommend to no one technician won't have any experience

IROC MIKE

Shady business practices at this place. Not sure if it's all locations or if they just rip off customers in certain Zip codes. Bought a set of performance tires online at Tire Rack and they offered delivery and installation at a local Firestone. I scheduled a week in advance and called a few days before to confirm that I had the appointment and was going to wait. I was told it would be less than an hour which is reasonable. I got there 10 minutes early but still had to wait for almost 20 minutes before they took it inside. It took over an hour and a half to swap out 4 tires. They also charged me $20 for some vehicle inspection that I didn't ask for and when I paid I asked for a receipt but was told it was only available via email. When I got around to check the bill I noticed the charge and called expecting them to apologize. Instead it was like they get this all the time and said "it was $20 but we gave a $10 credit". They issued a refund immediately but it felt like they charge everyone and figure the odds are on their side you're not going to catch it or are too busy to bother calling. I've been there before but will never go back.

Oliver Krisch

The attention here from the moment at the phone call, asking if they have my tires to the moment of service I will it give 5 stars. You will need to ask for Ahmed!

IAmTheJonesy21

If there was a way to give negative stars, I would. 1 star is a compliment and one not deserved. I am on business and needed to get my rental truck an oil change. I only have a couple days off so I decided two days ago that I would call ahead to ensure a position as I know mechanics can get very busy very quickly. I called and made an appointment but I should have known when they didn’t take my name, phone number, or any other details like that over the phone that I would not be written down. I confirmed with them I would bring it in at 9am on the 15th. I show up at 9am and they could not find my appointment. But they decided to take me in saying that I could leave it and they would finish in a few hours. As I have no truck, I’m not in my hometown, and I was not about to pay for an Uber, I walk to the local Starbucks to finish some work on my laptop. I returned a little after 1pm as they had not called. My truck was sitting in the same spot and I was informed they just confirmed that they were able to work on my truck and “would get right on it.” They gave me a time of about 4pm it would be ready. So I sit in the Starbucks I had to walk back to again until 4:30pm (gave them extra time as they didn’t call to tell me it was ready.) Upon returning, my truck still had not moved. I asked to check up on my truck knowing the answer and the guy behind the counter rummaged around for a while trying to find my keys and informed me that I was “taken care of and good to go.” I asked if it had already been paid for and he said “no they hadn’t gotten around to it today.” I asked why they hadn’t and he said “they’ve been very backed up and have had people sitting waiting since 9am. YES I KNOW THAT BECAUSE I HAVE BEEN WAITING SINCE 9AM! All in all I wasted 8 hours waiting for an oil change. I promptly left and found a jiffy lube and was done in 15 minutes. This place sucks and I will never spend a dime at a Firestone ever simply because of the ineptitude of everyone who works here and everyone associated.