Greenway Kia East

Brian Winkler

I recently made my first visit to Greenway Kia East due to a problem with the ABS system on my Kia Sorento. Unfortunately, by the time I first arrived at the service center all of the warning lights had cleared, so the service manager suggested that I come back when the lights were on so that they could accurately diagnose the problem. I was very grateful that they advised me to wait so that I wouldn't pay a diagnostic fee for something that they couldn't identify. A couple of days later the lights were back on, so I called the service department and they said they had an immediate opening. This allowed me to drive straight to the service center so they could diagnose the problem. My concern comes with the bill. I was quoted a bill for the repair work which included over $500 for an estimated 2.5 hr repair (seemed high but I also understand that dealership shop rates can be high) plus the estimated cost for the parts (thankfully on the low side). What I was NOT told about was the additional $80 shop fee to cover things like disposable supplies that the technicians needs to get the job done! There was also a $5 document fee that I was also not told about, but that is a little easier to swallow than the $80 shop fee. It left a very bad "first impression" and I doubt that I will be returning to this location unless I can get some resolution. On a positive note, when I called the service department to voice my concern, the person I talked to on the phone was a great listener and was very apologetic. She promised to bring my concerns to the attention of the manager so that the service team will be careful to communicate these "extra fees" to their customers in the future.

Alexis Pedroso

Do not lease a vehicle from these crooks at Greenway KIA East. My three year lease on my 2020 KIA Sportage LX is coming to an end and I informed the dealer I wanted to keep the vehicle. It only had 19,000 miles with no visible wear and tear and the residual amount of $14,694.30 is less than market price. Unfortunately in the state of Florida, once the lease ends, it's not as simple as cutting a check to the finance company and calling it a day. One is forced to go back to the dealer. In the last several months there have been multiple news reports of shady dealers such as this one in the state of Florida adding hundreds of dollars in unofficial fees to the lease buyout that weren't in the original contract or were originally factored into the monthly payments. The sales person named Luis, with whom I spoke with on the phone emailed the following buyout quote: Market Value Selling Price 14,924.00 State Fees CVR 60.55 Administration Fee 249.95 Dealer Fee 899.95 PTA Fee 58.50 Tire Fee 5.00 Tax 993.24 License Fee 100.00 Lemon Law 2.00 Balance 17,293.19 I explained to him that according to the lease contract, all these fees were taken care of at time of signing. He gave the same spiel other car dealerships have been giving customers as shown on recent news reports and I informed him of this. He told me that doesn’t matter and that I have no choice but to deal with them on their terms. I understand the dealer needing to make a profit in order to stay in business but they made their profit off of me three years ago when I paid the very same fees they are wanting to have again. I told Luis, you guys are double dipping and he just laughed. Then I hung up feeling very angry knowing I held up my part of the bargain but Greenway KIA East is refusing to do likewise.

Ryan Howell

*Edit...Since this review not a single person has gotten back to me. Horrible used car buying experience. They really stick to the "do or say anything for the sale" moto. We ended up purchasing a vehicle, but the aftermath is not worth it. Wish we would have taken our time and money elsewhere where maybe we, as customers could feel a little more appreciated and not looked at as just money walking.

Ellen Costello

Service here is easy, of quality and customer service is great. Thanks, Carlos and team!