Billy's Bike Shop

Greg Steiner

I have been a loyal and regular customer (local resident) for more than 8 years. I have purchased four bikes at Billy's and have done numerous rentals for guests every year. However, I have noted a significant and steady decline in both quality and customer service. In each of my last bike rentals, I have needed to return/exchange bikes that were broken or damaged. The bikes are old and don't appear to be well maintained anymore. Today, I called ahead to have my road bike serviced (it was purchased at Billy's) and offered that the work could be done at their convenience over the next two weeks since I would be traveling, which they said was fine. I dropped by with the bike an hour later. When I confirmed that I would pick it up in a few weeks as previously discussed, he said that this would be "up to Tom," which was a bit of a surprise. Tom told me there was no room to store my bike after being serviced. It was just a simple tune-up, so I suggested I leave the bike (it was early afternoon) and pick it up the following morning by noon, before my departure. Unfortunately, they would not guarantee it would be done by noon as they had "a few other jobs to do." They couldn't accommodate me, and, disappointingly, didn't seem very interested in trying, so I took the bike back home. This was a "second chance" visit - the last time I requested service, they said they were too busy and suggested I come back in a few weeks. I will get the tune-up done when I return, I will also be purchasing a new, upgraded road bike this summer, and I will continue to rent bikes for our guests. Sadly, I will not make these purchases with Billy's.

Michelle Boylan

Not a great experience. Our bike that had a toddler carrier on it had a peddle that broke at the beginning of our trip. Two kickstands didn't work. The employee was giving our 11 year olds bikes that were way too big. I had to actually explain to him twice that the bikes were too big for them and how it wasn't safe.

Kim Larsen

This bike store was so rude !! there was not one nice person in the place anything you asked and they would say I don’t know the bikes are low quality with bald tires just a very unfriendly place acted like they could care less if you were there and they didn’t care One way or the other if you chose to give them your business

Phillip Tomblin

Great job very happy