McDonald's

William F

New staff stole my mobile order. I've placed hundreds of mobile orders so I know how they work, if they're unable to fulfil the order then it just stays on the app unfulfilled or goes away. They marked the order as picked up but then didn't give me the food. They said they're out of the item I ordered, I said any item is fine. They still refused. They helped the 3 other people in the other lane while pretending they couldn't find my order or pretending like they couldn't hear me. I've frequented this McDonald's, mainly for coffee, almost every other day for 3-4 years. The familiar faces are gone so I suspect that's something to do with it. The other nearby McD at S. Orange Blossom Trail does the same thing. I don't know entirely what's behind that but I can guess. Very disappointing how things have come to this. Not upset, just disappointed. You don't know me, my finances, views or background. I work hard for the money I use to place these orders. Just very shameful. There's one other McD on Hoffner I can go to within range that I know won't do scummy things like this but I'm not feeling good at all about the current state of things. It's just a fast food restaurant but it's happened to me too many times living in the city and it reflects a larger problem. I've filed a complaint with corporate and I won't be coming back here. The supervisor I mainly dealt with gave the name "Amanda" in a red shirt but I suspect that's not even the real name given all the other lies. This happened today 9/28/22 around 1:55pm. The forecasted storm isn't an excuse, it had not come until much later. Even so that doesn't give reason to steal, refuse to refund, deny service and allow that verbal behavior. They helped 3 other people behind me and stole my money, so there is no valid reason for it. I went to the other McD right after this and had no issues completing the order so it wasn't a company wide closing. Again I'm not upset, just sad and disappointed that people can treat others like this based on something they have no control over. They will probably reply with some copy/paste canned response that they're willing to resolve it. If I haven't edited this part then they haven't resolved it. I'll get the refund through corporate then I'll never come back here which is probably what they want.

Alonzo Bryant

They always screwing up my order left me starving and waiting on my money to get back on my account. This location SUCKS!

Nancy Hickerson

Food was cold

Robert Boerstler

Went late at night and the food was cold. Not good.