O'Reilly Auto Parts

Chris Webb

Words won't do justice to the pickle Colton & John got me out of. On the way to Rhinelander on Highway 29 my car indicated there was a charge problem to the alternator and I should immediately seek help, when I pulled over I discovered the serpentine belt had snapped... I called 3 mechanics in Thorpe who were closed, then found O'Reilly open till 5pm, stressed with a fading dashboard, losing power (and speed) I trudged towards their location, Colton on the phone indicated he'd come and get me if I didn't make it and they'd stay past close if needed. Fortunately I made it safely to their parking lot, purchased the 1 belt for my car they had in stock and from there John & Colton spent over an hour ensuring they got my new belt on and I could safely return to the road to get to my sister's. These two gentlemen are salt of the earth and representative of altruistic behavior at it's finest. I can't say enough what this meant for me, they went way above the call of duty and I plan to ensure their manager here's of it first hand, these guys deserve a fancy dinner to commend the 11/10 customer service job they did - I'm forever grateful for these two amazing humans. - Chris

Brenda Alcantar

John was very nice and helpful😊😊 i have no idea about cars, he help me find what i needed!! Great service

Dan Esser

John got me back on the road when my truck broke down about a quarter of a mile from the store

Mama Bear

Thank you so so much Luke,Layton&Daniel(NEW,his 1st day&he explained the Rewards perfectly,thank you!) for all your help&GREAT CUSTOMER SERVICE! We had a huge issues finding a tie rod due to Napa Auto Parts negligence&apparent 'computer …