US Social Security Administration

Category: Social security office

Address: 7185 Bentley Rd Ste 1, Jacksonville, FL 32256, USA

Phone: +18007721213

Opening hours

Sunday: Closed

Monday: 9AM–4PM

Tuesday: 9AM–4PM

Wednesday: 9AM–4PM

Thursday: 9AM–4PM

Friday: 9AM–4PM

Saturday: Closed

Reviews

stormy sky

Sep 22, 2022

First time here today. Workers were nice. I got here about 9:30 and was out by 11am, no line outside even when I left. They have armed security which is good. Great AC so bring a jacket or wait outside. It’s been recently remodeled so it’s very clean and they can hire more workers since being remodeled.Hopefully the positions will be filled soon. Face mask are required.

Marina Rhoden

Sep 22, 2022

NEWS UPDATE!! NO MORE OUTSIDE LINES! renovation is over .... thank you 😊 💓 sat inside the whole time... very nice and more open for more people! But no photos aloud inside.

Hadadko Fanz

Sep 21, 2022

I’ve never encountered a security officer as rude as this place’s security officer! From the get go he was unreasonably disrespectful and felt like he’s abusing his power just to prove himself? This guy is the gate keeper so he needs to work on his soft skills and learn how to be professional and communicate with people!

Josh Varcoe

Sep 15, 2022

So the wait times are terrible. 2 hours is just insane. So be prepared. There’s only one “Speed of Government” - SLOW! However, the guy who took care of me… Mr. Bacon, was an absolute PRO. Give that man a promotion and a raise!

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Questions & Answers

What's required for getting new social security card

Christian Bryce | Sep 29, 2018
Jackie Stevenson | Apr 1, 2022

Go to the social security website there is a form and also it will explain what is needed.

Do I need an appointment to file for social security?

Steven Kast | Sep 29, 2018
Keli Davis | Sep 29, 2019

Not necessarily you can file on line ,over the phone, but in order to speak with someone in the office it would be best to make an appt.

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How do I make an appointment?

Elizabeth Bertty | Sep 29, 2018
Luther Williams | Sep 29, 2019

How do I make an appointment

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What is the youngest age I can retire

Kenneth Hale | Sep 29, 2018
Timea Malovics | Sep 29, 2018

What is the youngest age

Can I make an appointment on line?

Roy Schleicher | Sep 29, 2018
Bruce Wilson | Sep 29, 2019

How do I make an appointment to resolve IRMAA adjustments. I can't get a live person on the phone.

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What best time to call i have a review by phone letter but iv called all day for days cant get a person to talk to?

Darlene Pratt | Sep 29, 2018
Randy Prausa | Sep 28, 2020

How come none of the questions asking how to make an appointment have no answers?

Why does my SS account I keep trying to create at the end it says suspended my answers arnt matching I know my personal imfo

Darlene Pratt | Sep 29, 2019
Rosemary Jones | Jan 1, 2022

The SSA uses (along with the info you provided) information from Equafax-one of the credit reporting agencies. If you have no credit history, they have no record of you. This is why you cannot open a "my ssa account". Like you, I tried for 3 days to set up acct, like you, I KNOW my personal info, and like you, my attempts ended in being locked out and suspended. Stupid, but true. Good luck w/alternate methods.

Do you mail applications for duplicate social security card to your local office or another address. If so, whats the address?

Tanya Gadson | Sep 29, 2018
Lillian Martin | Mar 2, 2022

I need to update my address for Soc. Security. How do I do this

How do I make an appointment for the office on Bonneval Rd. in Jacksonville, FL?

Cynthia Riverswomack | Sep 29, 2019
S. | Sep 29, 2019

Call them

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i need to give ssa my new adress

francis 59 | Sep 29, 2018
Tee Marie | Sep 29, 2018

YES! You must report changes such as Address, Rental payments, Jobs & Income within 10-30 days or risk losing benefits permanently and having to back pay money as a result!

what is the fax nr of this office?

Meri Bleta | Aug 29, 2022
Raymond Davis | Aug 29, 2022

She

HOW CAN WE MAKE AN APPOINTMENT WITH OUT BEING ON HOLD FOR AN HOUR

tim cornett | Sep 28, 2021
A Gonzalez | Sep 28, 2021

Have called many times to no avail. Have tried on line, but their questionnaire makes it impossible for me to solicit a new SS card. Have no idea what to do.

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How difficult is it to communicate with Social Security?

justa daisy Suris | Aug 29, 2022
Surujnarine Singh | Aug 29, 2022

Communicate in person any other way is difficult

I have already filled and sent forms for social security, however I will not retire until September 30, 2022. Spoke to national office and they sent me a letter of appeal. What else will i need to do?

Tereasa Peacock | Aug 29, 2022
Perry | Aug 29, 2022

Social security naturally turns you down twice until you turn a full retirement age. It's not fair but that's just what they do.

Can I file for death on line

Mike Carlson | Jul 30, 2022
Dave Ritter | Aug 29, 2022

If you file for death online, or in person you are not dead.

how do I make an appointment

Michael Mcgahan | Jul 30, 2022
Lance Beaudoin (Mr.Bubbles) | Jul 30, 2022

Call the number, wait for an hour to talk to a rude person only to be given an appointment that is months out! Your best bet is to come down to the office and be prepared to stand in line for literally four hours.

Can I walk in or do I need an appointment

David Lowe | Jun 30, 2022
Roxie Chenault | Jun 30, 2022

Walk in. Just a heads up, they only allow a certain number of people inside the building at a time. So the line outside is always long. Bring water!!

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Do you do walk ins

Larry Coy | Jun 30, 2022
Marina Rhoden | Jun 30, 2022

Yes

Is this the same office as 7185 Bentley Road? I have another address as 7185 Bonneval Road.

Sharon Aderhold | May 31, 2022
Vince St Francisco | May 31, 2022

I was there three weeks ago. I thought Google Maps got confused. Apparently, the City Council approved bill 2020-262 during a virtual Zoom city council meeting, which renamed the southern portion of Bonneval Road to Bentley Road. The SSA's address change took effect on December 3, 2020, based on Rep. John Rutherford's tweet.

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I received a call saying new plastic social security cards are being issued and wanting to verify the spelling of my name and birthday. Then he went on to say that my benefits would be increased adding vision, dental, etc. Is this a scam?

Janet Blackwell | May 31, 2022
Vince St Francisco | May 31, 2022

If you have to verify anything with Social Security, you need to do it in person. The SSA does not ask for sensitive information over the phone. Hopefully, you did not disclose any.

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What are the requirements for getting a social security number? Is an appointment needed?

Hoda Badran | May 1, 2022
Ragu Sugar | May 1, 2022

It is not required now.

I have my birth certificate & a copy of my expired D.L. as well as mail proving my address. Is there Any other documents needed to receive a Social Security card? I can't get a valid D.L. until they have both SScard & Birth certificate. Tyvm

Kyle Redmond | Sep 28, 2021
Andrian Richardson | Sep 28, 2021

That should be enough information but call before going in case you need an appointment

How can I make an appointment online?

Hamid Aidinejad | Sep 28, 2021
Carol Barton | Sep 28, 2021

They still aren't seen people in the office.. They are make appointments for someone to talk about stuff over the phone.

What documents do i need to change my last name after marriage?

Tamela Scott | Sep 28, 2021
Oscar Garner | Sep 28, 2021

This is a question for ssa

What do i need to do to change my last name after marriage

Tamela Scott | Sep 28, 2021
A Gonzalez | Sep 28, 2021

File for a SS card name change.

do i need to make an appointment

Timothy Thomas | Sep 28, 2021
Dewayne Garner | Sep 28, 2021

Yes phone calls only and mail ins

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I just received my monthly Social Security direct deposit payment. The payment amount is wrong. What do I do to get this corrected?

Renee Sares | Sep 28, 2021
Maria Isabel | Sep 28, 2021

Call them and let them know.

Can I fax my application for a replacement SS card

Ms. H | Sep 28, 2020
Audrey Burton | Sep 28, 2020

They told me I would have to mail in my actual ID if it doesn't work to apply online

How much it cost to change last name

michell green | Sep 28, 2020
minnie kever | Sep 28, 2020

Do I need an appointment to change my last name?

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Do I need an appointment to get apply for a replacement social security card for my 8 year old daughter?

Andrea House | Sep 28, 2020
S. | Sep 28, 2020

No you don't just walk in.. Sign in n wait.. Mke sure you hve her birth certificate

Can I schedule an appointment online for the local office?

Susan Acosta | Sep 28, 2020
Nean Gudes | Sep 28, 2020

Sure but you won't be seen at that time

Are the offices open on 12/27/19

Krissanda Tumlin | Sep 28, 2020
Nean Gudes | Sep 28, 2020

Yes

Can you just go to office or do you have to wait for phone interview first

Charlotte Stephens | Sep 28, 2020
Nean Gudes | Sep 28, 2020

Be there when the doors open at 9 am..

DO I NEED TO SOMEONE ABOUT A FRAUD

NICOLE RACKLEY | Sep 28, 2020
James Dean | Sep 28, 2020

If you've gotten a telephone call about fraud in your account, it's part of an ongoing scam. Go to the Social Security Administration website, there is a link to their Inspector General who is investigating. SSA contacts you by mail only.

Do I have to get a divorce to go back to my maiden name !

Stacy Godwin | Sep 29, 2019
Nancy Sola-Richmond | Sep 29, 2019

An applicant for name change will need a legal document to go back to maiden name. Example; court order name change or a divorce decree establishing your maiden name restoration. People who are naturalize USA citizents can change their name when they get USA citizenship. A person can only change their name with a legal court order name change, or divorce decree with name restoration or certificate of naturalization after obtaining citizenship.

Does anyone ever get a call back? They sent me a letter asking me to call about my claim and I've called 3 times. No one has EVER called me back.

C Z (Anon) | Sep 29, 2019
S. | Sep 29, 2019

Yes they do call back a recording comes on and you give a call back

I am relocating to the Philippines, I want to forward my disability checks to a bank in the Philippines. Who do I talk to and can I make an appointment

Robin Reynolds | Sep 29, 2019
S. | Sep 29, 2019

Call them Social Security.. It's a time-frame to it

How do i get answer about being self payee even after 2dr notes sayingok-heard nothing from soc sec

deb mac | Sep 29, 2019
Reba C | Sep 29, 2019

Go to your ssa office and apply to be your own payee.

I need a copy of my monthly benefits from SS for 2019.

Mark Berkel | Sep 29, 2019
James Dean | Sep 29, 2019

If you have an SSA on line account, you can get it that way. If you don't you will need to visit a local office, but you will probably be all set within minutes of sitting down with an SSA agent.

Lost my social security card what do I need to bring to get a new one? I also need to change my address.

Cheryl Craighton | Sep 29, 2019
Evelyn Haywood | Sep 29, 2019

You will need a valid driver's license or identification card. You can update your address at the same time.

Do i need appointment for update my name on social security card?

Tu Mai | Sep 29, 2019
yolanda ramirez | Sep 29, 2019

Maybe

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When you are scheduled a phone interview, are they normally on time when they call?

Tera Sudlow | Sep 29, 2019
Taqwalla Gore | Sep 29, 2019

No but it's with the hour of appointment time

Can you apply for a social security card online

Adria Rush | Sep 29, 2019
NgocMinh Nguyen | Sep 29, 2019

Yes, everyone can

can you make an appointment with a customer service representative

Landis Lubeck | Sep 29, 2019
Caesare Jenkins | Sep 29, 2019

Yes you can, but the wait on hold on the phone is less grueling than the wait at the office. Best advice, get there an hour before they open to get in line. You will get to see someone immediately.

Can I get a replacement social security card in Florida being that I was born in new york

Tina Locascio | Sep 29, 2019
Caesare Jenkins | Sep 29, 2019

Yes you can, you might even be able to just do it online and they mail you a new one.

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Do social security offices opens on Saturdays?

Phyllis Goggins | Sep 29, 2019
L Mcguire | Sep 29, 2019

The st augustine Social security office is not normally open on Saturday or Sunday.

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Apply for Medicare here?

James Duncan | Sep 29, 2019
Michael Firman | Sep 29, 2019

Nope

Do I need to have a paper with my address on it to change my address.

Nellie Fish | Sep 29, 2019
Buju Banton | Sep 29, 2019

I will ask for you

Yes Jose de Jesus Gonzalez

Elizabeth Garcia | Sep 29, 2019
Santony Johnson | Sep 29, 2019

They have been a blessing to me.And they is there for JGOD fist and then for people to help them in different areas of life.I love y'all like crazy.Hsve s great day.John 13:34-35.

Do I need appointment t get a replacement card?

Frances Kelly | Sep 29, 2019
Scotty James | Sep 29, 2019

Well it depends on what card

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Why do you have a space to ask questions, if non of them ever get answered????

L Hobbs | Sep 29, 2019
Barbara “Barbbee” Brown | Sep 29, 2019

Don't even know how I'm on this site. That's why!!

Why did my son's SSI Amount go down after he turned 18? And he is still in school and not working

Kathy French | Sep 29, 2018
Jamall Lyles home | Apr 1, 2022

No

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can you make appointments?

Trent Georges | Sep 29, 2018
kevin raynard | Sep 29, 2018

First come, first served

do y'all set appointment s

Denine Nesmith | Sep 29, 2018
kevin raynard | Sep 29, 2018

First come, first served

Do i need to come to the office to apply gor social security? Could i get answers on line about mu benefits?

Maria Gonzalez | Sep 29, 2018
Roderick Hinds | Sep 29, 2018

You have to come to the office to apply its easier

What documents do i need to obtain a new ss card

Jennifer Grozinski | Sep 29, 2018
kevin raynard | Sep 29, 2018

To Obtain a New Social Security Number and Card you will need to provide at least two documentsto prove age, identity, and U.S. citizenship or current immigration status. To Obtain a Replacement Card, if lost or stolen, you must prove your identity and U.S. citizenship.

I am currently receiving social security after retiring. I retired in 1994 from the military with 20 years of service. How do I know I am receiving the special extra earnings for military service when I log online? Thanks..... JP

John Paterson | Sep 29, 2018
Geoff Warnock | Sep 29, 2019

I retired from the military in 93. I asked the same question and was told that the SSA knows about our service because it’s flagged when they took it out of our paychecks (EIN flag). Their system adds the $100 (In our cases) automatically now. You used to have to take a DD-214 down there with you to prove it ‘in the old days’. It’s all done automatically now in their system. I know - I didn’t trust them either so I went to the St Augustine office and talked with another retired guy that worked there. He showed me everything I needed to say ‘okay’ and I trusted him to tell me the truth. There’s also info online you can find through Google and the SSA FAQ’s. Hope this helps ya!! GW - CWO3/USN (Retired)

What all do I need for a replacement card for a 13,12,&9 year old

MG ASH | Sep 29, 2018
MG ASH | Sep 29, 2018

Thanks alout

I currently receive survivor benefits from my husband who died in 2012. When I am 66 and 2 months do I continue receiving this or do I receive mine as well?

Lauren Nichols | Sep 29, 2018
Theresa Martin | Sep 29, 2018

You receive the greater amount if the 2. If his benefits are higher than yours will be, then you will keep his, if yours amount is higher, you will receive yours. But not both

How can I change my address?

Sara Box | Sep 29, 2018
S T | Sep 29, 2018

You can change it online or call the ssa during their business hours.

Do you get a check for the next month if someone passes away on the 23rd of the month

Wendy Milani | Sep 29, 2018
- “‪Admin‬” - | Sep 29, 2018

Whatever you do, avoid going here. It will compound the tragedy.

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Why is this office discriminate?. Yes im being sarcastic

Duy Nguyen | Sep 29, 2018
Sarah “Family Google” Rain | Sep 29, 2018

Wait..why is it sarcasm though?

Can I get a copy of my award letter Facebook to me today

Dorothy Ree | Sep 29, 2018
Robert Brown | Sep 29, 2018

I doubt it

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