Aqua North Carolina

Charlene Cowell

I'd give a zero if I could. I wish this wasn't the only option available. Our water is constantly coming out brown, causing us to have to flush our lines and waste water (and money). They are awful to work with.

Roy Smith II

This is the worst utility company on the face of the planet, these guys have been consistently digging in our neighborhood in Mooresville for over 10 years. They come in and destroy everything. They’re infrastructure is completely outdated but they are too cheap to do anything about it. It’s a disgrace that this is the only service available to us.

Zayne Humphries

If I could give 0 I would. Customer service was super rude and was no help. The city hooked my neighborhood up to new sewer lines and broke my water line and meter. Aqua had to come out and replace it and took them hours to get here. Then they send me $500 bill and told me to figure it out and that it’s not their problem. I’m more than willing to get this resolved, but it’s not my responsibility to get your money for you when it’s not my problem.

John

Terrible, terrible service. Water pressure is low such that neighbors have to fill 5 gallon pails in anticipation of shortage to flush the toilet bowl and brush teeth and shower. Customer services is totally unresponsive and lack care and empathy and timely response. Do not use this service. Not worthy of 1 star. Currently trying to get Department of Health and Human Services involved to get this fixed once and for all...