Hampton Inn Birmingham-Colonnade 280

Penny Kruger

This hotel sits in a lovely area of town where we could walk across the street for dinner. The breakfast was delicious. The part that stands out the most though was the staff. From the front desk to the cleaning staff, everyone was so welcoming and helpful. This hotel has had a lovely facelift and still needs a little more love to upgrade a few things in the room but those things tend to not matter as much when you have an excellent customer service experience. I hope Hampton pays those folks very well for the job they do because as we know, we can’t take folks in the service industry for granted.

Margie Metzger

Room clean and staff friendly and helpful. Check in and out streamlined. But very disappointed in breakfast. Have stayed at Hampton for 10 years and always enjoyed their breakfast. I was so disappointed by such limited items. No waffles. Juice, yogurt, bacon bulk cereals, no mixed fruit and pastries limited to a lemon poppyseed bread. What’s going on?

Litisha

The service was fine. I appreciated the friendliness of the staff. I would have been more beneficial to have the phones in the facility working. I had to walk to front desk to make a request. Luckily I was already roomed on the first floor. The room could have been cleaned a little better. A proper walk through could have done it justice. There was gum on the floor beside the bed as if it had fallen out of someone's mouth. Quite disgusting. That was my only issue.

miriam joslin

We stay at Hampton’s all the time and they are usually comfortable rooms with all facilities working properly. I am not a reviewer normally nor a complainer but my husband and I had to let others know that this Hampton at Colonnade is not a top notch one. To begin with, the bed was hard as a rock and squeaked when you turned over, there was no hot water at the bathroom sink and almost nil water pressure in the shower. The way the shower door is arranged you have to get in the shower to turn it on which means you get cold water immediately biting you. But because there was hardly any water coming out of the shower, I didn’t get too wet. No Kleenex in holder, lids for coffee cups would not fit, ice machine did not work, etc. The breakfast area was not being run efficiently at all. At 9:00am there was 2 syrups left for waffles(which by the way was the only decent food in the area), 2 forks out, no Splenda, etc, etc! Do not waste your money on this Hampton! We don’t complain but had to stop by the desk and tell the manager because it was that bad. Her response: “I was not aware of these things and will get someone to check on them. “ Have a good day.