Address: 10207 Philadelphia Rd, White Marsh, MD 21162, USA
Phone: +14108961195
Sunday: Closed
Monday: 10AM–9PM
Tuesday: 10AM–9PM
Wednesday: 10AM–9PM
Thursday: 10AM–9PM
Friday: 10AM–9PM
Saturday: 9AM–8PM
George A Chillak
A Great Find!! Koons dealership is the most professional service I have ever experienced. Sidney B. was a terrific asset to us and the organization he is affiliated with. This venture was awesome! We highly recommend this auto seller as to their caring for customer satisfaction & service. The whole experience was superb with knowledgably and no high-pressure sale pitching. I can say that we would return for another auto when needed. Thank You guys for a great price and vehicle. 5 STARS ATW :o) !
kristi thorn
Words can’t express how awesome Morgan was, not only Professional, knowledgeable, but genuinely caring and made sure I was very happy. Five stars isn’t enough for the quality of service that I received. From inquiring about the car, to purchasing the vehicle today Morgan gave me the best customer service that I’ve gotten in a long time. I would hands-down refer anyone to her who is in need of a vehicle. Thank you so much for everything that you did for me and my fiancé, you and Kelly Knocked this out of the park!!
Andy Van Wie
Went in yesterday and bought a car from Sidney. Great guy and sales person. Knowledgeable about the product, did everything quickly and efficiently. Had a lot of fun would recommend
Dominant Music Group
Courtney in the service department is awesome. She is always professional and making sure everything is taken care of on every visit 💯
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Our shuttle service runs from 8am - 6pm daily. Your service advisor can help you get shuttle service during the check-in process.
If you have a leased Chevrolet, you can bring it to us for lease turn-in and we'll take you through the process of turning in your vehicle and selecting a new one!
Many of our pre-owned vehicles will have the balance of the factory warranty which would still apply and would be honored at the applicable Manufacturer / Dealer.
Yes!
I posted a review like that and it took less then 30 days to completely change my mind. Had to bring my truck in for service and they use aftermarket parts to fix it. Then, my second trip in less then 30 days had another issue. Was told it was fixed and 2 days later (sane problem) only this time I can't seem to get a return phone call from the service dept. After 3 attempts. My next review ill mention names.
Our waiting area features comfortable seating, TVs to allow you to catch up on the news, free coffee and water + wifi!
We do! We have several name-brand tires for you to choose from depending on your needs. Our Service Advisor can help you determine what is best and schedule an install and determine if an alignment if needed.
This is dependent on the make and model of your car and can range from $75-$400 per key.
The engine service indicator light can come on for many reasons. What's most important is that you call us and schedule an appointment so that we can diagnose the situation. Although you may not feel, hear or see a change in your vehicle's performance, there may be an issue that will only get worse the longer you wait to have it checked.
We can wash vehicles upon special request but due to certain limitations we are unable to offer it for every service.
We do, however they are generally scheduled in advance. When you make your appointment for service, ask about a loaner and we'll review all of your options!
Yes! We are open on Saturday from 8 AM to 4 PM
Yes! We are open on Saturday from 8 AM to 4 PM
Absolutely! We have OEM parts but we may also be able to offer certain aftermarket parts if it helps you to save money. This will give you the full range of options so you know eactly what is going on with your vehicle.
Easy! You can call us at (410) 931-8600 or use the service scheduler on our website!
Absolutely! We can get the process started to save time and help you in the credit process. You can simply click this link to get started! https://www.koonswhitemarshchevy.com/financing/application.htm
Our standard test drive route is 6 miles. If you would like to take the vehicle for a longer period of time or to a specific area such as the highway our your personal mechanic, our sales team can arrange the details with you depending on availability.
Certified Pre-Owned vehicles have gone through an inspection, required by the manufacturer, to achieve "Certified" status and warranty. We will certify Chevrolet vehicles as we are a Chevrolet dealership. Pre-owned vehicles from other brands receive an inspection and reconditioning from our service technicians prior to being available for sale. Whether you buy a Certified Pre-Owned or pre-owned/used vehicle, you can trust that we will help you find a reliable car that fits your needs!
We sure do. There are a few extra steps in the process when selling a vehicle to an out-of-state buyer, but we'll walk you through it.
An appointment is a great idea, especially if you're coming in to see us on a busier day, like a Saturday afternoon. However - we're always here, feel free to stop in and a member of our team will help you!
You sure can! We will walk you through all of the steps to trade-in and pay off your previous loan or lease during the purchase of your new vehicle.
Even if the light is off, the code for the problem should be stored in the computer
Ivan, thanks for your interest! I would like the opportunity to speak with you to answer any questions you have. If you are willing, feel free to call me. - Christian Stark - Customer Relations Manager - 410-931-8600 x1120
Sure! You can apply on our website!
No - this is one of the bigger myths in the industry. Here at Koons, we aim to provide you the most affordable, simple and convenient service experience possible. From the free pickup and delivery, text updates on your vehicle's status, text-to-pay technology, and factory trained technicians, all the way to our competitive pricing, there is no better value than trusting your vehicle's service needs with Koons.
Our technicians undergo rigorous and thorough training and certification through the OEM (Original Equipment Manufacturers). This ensures that they have been educated by the same individuals that built the vehicles, and know exactly what to look for when servicing your car. Here at Koons, we pride ourselves on having the most certified technicians in the industry, which gives you the peace of mind that your vehicle will be in the hands of the very best.
We offer multiple ways to schedule a covenient service appointment! You can call our Koons Concierge Service team to schedule, use our quick and convenient online appointment scheduler, or even schedule an appointment via text! While on our website, select the "Text to Schedule" button to receive an invitation to quickly book your time via a few simple text messages.
No! The Koons Concierge gives you the option to pay via text message. You will receive a link via text to a secure payment portal where you can pay for your service with all major credit cards, Apple Pay, Google Pay, or even PayPal! This ensures your Koons Concierge service experience will have minimal interruption to your busy day.
Absolutely! The Koons Concierge Service Advisor will send you text updates on the important milestones of your vehicle's repair, including photos of any issues or concerns diagnosed by our Factory Certified Technicians!
You will get text notifications with real-time updates on the location and ETA of both the pickup and delivery of your vehicle. These texts will also include a link where you can see the name and image of your driver!
Yes! The Koons Concierge allows you to select complimentary pickup and delivery for your service appointments! Loaner vehicles are also available.
It's important to you for a few reasons. Namely, Koons having the area's largest new and used car inventory means we have the best chance to have the exact vehicle you are looking for! Also, it's common for a client to decide to purchase a different vehicle than the one they were interested in online, so if that happens, having the largest inventory ensures you'll never have to compromise on color, technology, safety features, options, etc. beause of a limited selection.
The Koons Concierge allows you to complete as much of the purchase process online as you'd like! You're in total control. Want to get pre-approved and craft the payments at home, but handle the trade appraisal and test drive in-store? No problem! Want to test drive the vehicle at home, then come in and pick it up at the store later? Absolutely! We have all of the technology and resources available to accomodate your own unique purchase experience.
When you choose complimentary delivery with your Koons Concierge new or used car purchase, and you've decided to trade your current vehicle, our team will pick it up from your home at the scheduled time that they deliver your new vehicle! No need to worry about leaving the house!
Absolutely. The Koons Concierge allows you to request a virtual walkaround of your desired vehicle(s) and even an in-home test drive. We will bring the vehicle to you and allow you to test drive it in the comfort of your neighborhood, and in a socially-distanced manner. Just ask your Koons Concierge Team Member!
Yes! With the Koons Concierge, you can see all of our transparent WOW pricing, calculate real lease and finance payments, get a real trade value for your current vehicle, and get pre-approved for the deal you've crafted. Once you're happy with the deal configuration, you can schedule complimentary vehicle delivery or contactless-curbside pickup at the dealership. If you choose delivery, we will even come and pick up your trade!
Our employees are prohibited from reporting to work without a 14 day self-quarantine if they have traveled outside the United States or to a high-impact area (as determined by the CDC) or if they have taken a cruise. As a company, we have also suspended all non-essential business travel. We are also instructing our employees to follow the health, hygiene and risk assessment protocols set forth by the CDC.
Our rental and service loaner vehicles will be thoroughly cleaned and sanitized after each customer's use. We have instructed 3rd party rental vehicle providers to do the same.
Our employees have been instructed to use gloves and mats, as well as wipe down the interior of all guest vehicles.
As difficult as it may be, all of our employees have been instructed to avoid shaking hands with customers or co-workers. However, our friendliness and care for customer service will not diminish!
Yes! We have secured extra supplies of disinfectants, alcohol wipes, hand sanitizers and gloves for employee and guest use. If you are visiting one of our dealerships or service centers and would like to use any of these items, please ask.
We have increased the frequency and level of cleaning and disinfecting of our buildings, equipment and furniture, with special attention to high-touch surfaces.
My apologies for the delay, but I can try and research that information for you when we open tomorrow. Do you have a good contact number that I can reach you with an answer?
This is likely the instantaneous gas mileage. When you stop 0mpg is you instantaneous gas mileage.
You would need to ask in VA since it's a Commonwealth. But usually if you buy a car out of state you may end up paying the out of state tax upon purchase and potentially pay your home state tax when you register the car at home. Best advice? Ask a tax professional in VA for the rules.
Glad to help
They definitely have it dude
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