Jack Daniels Motors

P Graham

Jack Daniels Kia in Fairlawn, New Jersey provided excellent service!! By texting a step-by-step video of the condition of my car - visually showing and verbally explaining detailed info, I was able to actually see and understand the service that was to be performed. With today's high-tech, high-performance automobiles, Jack Daniels is certainly in step and up-to-date with the type technology need to provide the best service information that customers want for automotive service maintenace. Many Thanks John Nunley of Jack Daniels for a memorable automotive service experience! Special thanks also extended to Chris, Brian [tenhnician], Emily, Charlie, Sarah [sales] and Ashley- a tech genius!

Claudia Elliot

Customer appreciation is great

Jordanne Church

This has been the absolute worst car buying experience ever. Everyone I have spoken to sounds very shady and deceitful. They have the absolute worst customer service, no one will return your calls or emails and they pretend to be swamped at all moments of the day, promise to call after hours and then never do. Here is a summary of my terrible experience: I found the car I wanted listed online at Cars.com that was available at their dealership. I asked them up front, “I’m out of state, will there be any problem selling a car to me in California?” They said, “No we sell cars all over the country.” I said, “Okay, great.” On Friday, I went through the entire buying process with them, offered to pay full price, plus cross country shipping. I sent over my financial information for buying the car, and gave them copies of my driver’s license and insurance information. Will sent me all of the updated tax information for California, and they added on a $995 inspection fee and a $195 etching fee. I said okay fine whatever. On Saturday he called me asking for my card number for the deposit and down payment. I gave it to him. Then I asked should I set up shipping for the car now? He said no, we’ll do that on Monday. Then he said he was going to talk to the DMV in New Jersey and he would get back to me. Monday comes and I don’t hear anything from him. I call multiple times, they say he will get back to me. Once he finally does, he says that they aren’t going to sell the car to me because I live in California. He said, “My manager said it’s company policy.” I said, “What? You’re telling me this now? That doesn’t make any sense. You’ve known that I lived in California from Day 1.” I asked him to explain. His explanation made no sense. I called the California DMV and asked them if I would be able to buy a car from New Jersey they said, sure no problem, you might need to get it smogged that’s all. I asked Will if his manager could please call me to explain exactly why they were not selling me this car. He said, “Sure I will have him call you.” He never called. On Tuesday I called and asked to talk to the manager to explain this situation. I got a hold of another salesperson and he spoke to the manager and said, “he will get back to you.” He never did. On Wednesday I called again and spoke to a receptionist and said, “I’d really like to talk to the manager, so he can explain this whole situation to me.” The receptionist said, “He is very busy he will call you after hours tonight.” He never did. Here I am waiting for a call back that I will clearly never get because they don’t even have a legitimate answer as to why they decided to cancel my purchase. Extremely shady! So, I’m left to write this review as a warning to anyone who is considering buying a car from this company. Clearly customer satisfaction isn’t important to them. I’d stay very far away from Jack Daniels if I had a choice.

Gladys Fuentes Loaiza

Great service, optimized care of my vehicle, convenient concierge, location close from home, excellent team experts, always looking for the best maintenance of my car and get in touch if they need you.