Harbor Freight Tools

Ashraya K

It's harbor freight so you can't go wrong. Great customer service.

M K

Online inventory need to be updated. waste of time.

Brit

9/25/2022 - Harbor Freight Tools 7523 26 Blvd, North Richland Hills, TX $164.96 Transaction #993919 Today's transaction did not process correctly. After punching in my debit card pin 2 times it was telling Lisa the cashier a denied transaction. When I logged into my bank on my phone I could see that a Harbor Freight withdrawal for the same amount coming out of my checking account. Asking for the manager a female manager(no name tag) and a male manager(Brandon) came to the register and were incredibly insensitive and completely reluctant to be helpful in any way. These 2 could do nothing except tell me it was not a valid transaction and I was just going to have to trust that $164.95 was going to "roll off" (as Brandon put it) with no time frame or documentation of this transaction taking place at all. I asked several times for documentation indicating this transaction did not process however I was denied repeatedly. It wasn't until my husband requested to void the transaction and walk him through a transaction history that I was finally provided with some kind of documentation of what was happening. Brandon still did not want or know how to provide the information I was requesting and expected me to walk out of his store with a charge to my account and no merchandise or documentation. I had to leave the store with a charge to our account and no merchandise. Even though this charge will fall off in a day or two this is an incredible inconvenience. In the event you are unaware of how checking accounts work, once a pending charge is swiped through a business system, my available funds decrease until the charge either clears or falls off. You're a professional company. I am a mother of 3 and your unprofessional error has severely hindered my family for who knows how long because no one there could tell me when this transaction would "roll off" Edit to say: Thank you Jeff Skopek for acknowledging my difficulties on this day.

Brian Gibson

Waiting in line is like waiting at the dmv, very long and time consuming