Dentists of Arden

Meagan Wadsworth

I usually don’t write reviews, but I had to here. I’m a 19y/o recently living on my own and trying to figure out how to do these doctors visits on my own, so I’ve had quite a bit of bad experiences seeing I don’t understand as much as others might. Dentists of Arden. Everyone there is literally so sweet. I’ve talked with Tori and Hailey the most and they are legit so kind and make things understanding. They quickly got me in to see the doctor to get ready for a wisdom teeth removal and Everyone has just been so kind. Thank you guys so much for your kindness.

Nora Hyer

I am quite pleased with Dentists of Arden, both Dr. Oh and Ms. Godfrey treated me with respect. Dr. Oh explained my treatment plan and gave me time to think about it and ask questions. Ms. Godfrey did a fantastic job of deep cleaning my teeth. She explained everything she was doing and took the time to answer my questions. I highly recommend this practice.

Jenny Countz

I endured a nightmare at this place. I went in in May with a cracked bottom second molar (damage from grinding). I saw Dr. Rebhan-Chan first. She recommended a root canal and crown. Me: option to pull the tooth? Her: no because the tooth above it could be affected. Me: implant? Her: those are expensive and could fail. Me: so how long should the crown process take? Her: 1 month, 3 visits, simple. We started that day with a pulpal debridement, some kind of impression was taken, and a temporary crown was placed. The next week, root canal with Dr. Su, temporary crown replaced. This one never fell off. 2 visits down, and I expected one more visit to fit the permanent crown. I was literally told at checkout that the crown would come back from the lab and they'd call me to make an appt. Side note: they have posters all over this office that offer same day crowns in 3 materials (porcelain, fired ceramic, and zirconia). They don't actually have this. I called after 2 weeks to check on the crown, and the receptionist said it wasn't back yet, she'd contact the lab and get back to me. She never did. Within the week, I started having tooth pain again. I called again, and a different receptionist finally found this: there was nothing in my chart about the crown. The final impressions were never taken, no notes that final impressions were needed, so I was never scheduled, and nothing was ever sent to the lab. The blame game went around the entire office: Dr. Chan blamed the receptionist, Dr. Oh said it's policy to not do impressions until root canals heal after 3 weeks (Dr. Su denied this), and Dr. Su said anything outside of the root canal is not her responsibility. By the time they got me back in for the final impressions, it was a month past the root canal procedure. There was food under the temporary, it smelled awful, it was damaged from my grinding, and it hadn't been fitted to my tooth properly, and the root canal had been topped off with a temporary filling. Dr. Chan refilled the tooth that day, took the impressions and put a rush on the crown at the lab. The crown did come back fast, but before the placement, I saw Dr. Su because of the now-severe pain in that tooth. She took new xrays and didn't see anything but said small tooth fractures don't show on xrays. She said the tooth was fine, I reminded her that pain doesn't show on xrays. Her final say was wait 6 months to see if things got better. Immediately after this, Dr. Chan came in to place the crown, and no surprise, it didn't fit (didn't cover the full tooth). She said new impressions would be needed to send back to the lab. I asked at what point do I get a refund for what I've been through, and she said never because they were trying to fix it. I refused to proceed after that. She said I'd need to sign a Refusal of Treatment form but then pulled up a form that had refusal of treatment for sleep apnea with a different doctor's name on it! She insisted that the form was correct because she would type her notes on it. I didn't sign anything. An assistant came in to refit the temporary, and she was the only honest person in this whole ordeal. She said that an ill-fitting temporary can absolutely damage a tooth and that the most recent temporary didn't fully cover the tooth, either. On my way out, the office manager pulled me aside and apologized for that incorrect form (she claimed to not know how that form got in their system even though Dr. Chan said it was the form they always used). She said that I'd get a refund, but I'd first have to sign a revised Refusal of Treatment form that would be emailed to me. K. The tooth was infected and was pulled (different dentist). The revised form, which was now a general release, only offered to refund the crown. I demanded a full refund and release of any further payments, and I got it.

Justin McManus

Best dental office I have ever been to. They make the whole experience as easy and painless as possible. The doctor and hygienist are very gentle and always make sure you are comfortable. They explain everything very clearly. Great all around!