Address: 7952 State Rte 26, Lowville, NY 13367, USA
Phone: +13158046266
Sunday: Closed
Monday: 8AM–3PM
Tuesday: 8AM–3PM
Wednesday: 8AM–3PM
Thursday: 8AM–3PM
Friday: 8AM–3PM
Saturday: 8AM–12PM
Alec Fraser
Absolute TRASH trash service 1 month no pick up with a plethora of excuses. Canceled services took the cans but not the months worth of trash that they never picked up. Then tried to charge to turn the truck around to get the garbage. Would not recommend them, I am switching to Alex st. Leouis.
Patrick Reape
If I could give a 0 stars, I would. This is one company that feels that they are more important than the customer. Single handidly the worst business I have ever delt with.
Eric Roderick
In the last six weeks, pick-up has been as much as two days late, with no notification and in one case, was not picked up at all for that week, with no explanation or notification. Repeated phone calls have been met with insincere apology and have not corrected the issue. Terminated service with this company after 15 years or more as a customer. Update: Terminated our service contract with Casella on Feb.13th and went with a local hauler who charges half what Casella did and has picked up our trash each week, as scheduled, despite weather conditions as bad or worse than the conditions that were supposedly hindering our Casella trash pickup. Received an email on Feb. 14th from a customer care representative stating we would be receiving a refund for services paid for, but not received. On March 22nd, I contacted Casella billing and inquired what the status of our refund was, since we had not yet received it. The representative stated they had just received the refund request on March 5th and that it takes some time to process. I advised her that's exactly why we've terminated our service with Casella; they're unable to follow through or deliver on any aspect of their customer service !
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Please call 800-CASELLA to schedule a pickup if you have large materials that do not fit inside your curbside container.
Items made of plastic, which include laundry baskets, 5-gallon pails, plastic chairs and general household items.
No. Plastic bags or films of any kind are not accepted in Zero-Sort recycling. To recycle grocery bags, please bring them to a participating grocery or retail store near you.
No. Do not place your Zero-Sort recycling into bags. It is preferable that your recyclables be placed directly into your Zero-Sort recycling container.
Recyclables should be rinsed clean of any food waste. Corrugated cardboard boxes should be broken down into 18" x 18" max pieces. Lids and caps can remain on empty plastic bottles. DO NOT tie newspaper or cardboard with twine.
Yes. Items that can't be recycled should be tossed into your trash container. Your Zero-Sort recycling container is for recyclables only - paper, cardboard, plastic, glass, and metal cans. Please do not place any trash items in your Zero-Sort recycling container as this can cause contamination.
Our billing is monthly so if you have any service during the month you will be billed for the entire month.
Please store all hazardous waste, including batteries, in a safe place in your home until there is a rescheduled household hazardous waste day in your community. It is very important that household hazardous waste NOT be disposed of as regular waste in your bin.
Zero-Sort recycling is Casella's state-of-the-art process, which enables all recyclables - paper, cardboard, plastic, glass, and metal cans to be collected in one container eliminating the need for you to separate recyclables.
Great question! On many of our routes, Casella operates what are known as split-body trucks. With a split-body truck, the trash and Zero-Sort recycling are dumped into the same opening on the truck but are separated by different compartments. These modernized vehicles keep the trash and recycling separate and facilitate the collection of both materials on the same trip.
Unfortunately, there is no set time. Please place containers at the curb the night before your scheduled pickup day.
We will still be collecting your waste and your recycling separately at this time, and there is no anticipated change in your level of service.
No. Trash containers are intended for municipal solid waste (household trash) only. For disposing of construction debris please call 800-CASELLA to discuss renting a dumpster.
The guidance we have received from OSHA is that regular waste generated in a household where someone has been diagnosed with the coronavirus is to be handled as we manage all waste, following normal safety precautions and wearing personal protective equipment that all of our drivers and helpers have on daily. There will not be a change in your service, and we wish you well.
Please bag all of your waste materials and put the bags in your container. We request that you not bag your recyclables, as it creates issues for our recycling center sorting lines.
Please store all hazardous waste, including batteries, in a safe place in your home until there you feel safe going to the transfer station. It is very important that household hazardous waste NOT be disposed of as regular waste in your bin.
At this time, there are no anticipated service changes to your normal collection schedule. We will alert you via a phone call or message if there will be changes in the future.
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