AAA Lee's Summit Insurance and Member Services

Angelic Giesbrecht

Wonderful customer service! We took our three kids in to get their passport photos done and Kristin was so patient and helpful getting a 4 year old to sit and get a great photo. Great experience.

Elijah Anderson

“There’s nothing I can do.” “That’s not my job.” These are a couple lines I thought I’d never hear when doing business with a company. But I heard those words today. I was quoted for insurance for 2 vehicles at $130 per month. When my first bill came it was $205. So of course I called my Agent Devin well before the due date explained the issue and he said “I agree this isn’t what we discussed.” I asked ok so how do we rectify this situation? I got the run around before he finally said there was nothing he could do. I don’t understand that because you’re literally the one who sold the policy. I get his manager Clint Hill on the phone at this point I’m pretty heated I get calmed down he says the same thing “there’s nothing I can do either, I know this is 100% our fault but there’s nothing we can do.” I had to demand a contact number for a higher up. Clint gave me that contact info and said he would make some calls and see what they could do and he’d get back with me. Here we are June 16th and they hadn’t called back my bill is now past due. I call in today to the AAA customer service line and explain to the rep the situation again. She said she would get Devin on the line which she did but she disconnected from the call. So now it was back to square one. I basically repeated the cycle on the phone with Devin “I can’t do anything” I get transferred to his manager Clint Hill once again he said he “can’t do anything about it either.” I asked Clint if he had passed this issue along to any of his higher ups because you know it’s been well over 2 weeks? This is when he replied “that isn’t my job to do that.” Just God awful customer service from top to bottom. I’d literally recommend the General’s Insurance before AAA. But if you do happen to go the AAA route proceed with caution because Devin told me this isn’t the first time this has happened. You’d think they’d have something in place to help fix the issue of charging someone an extra $75 a month by now but they don’t. Hopefully you find this helpful.

Connie Hall

Terrible ! Book disney didnt tell me I had to reserve parks for each day. Co worker did or I would got here and not been able to get in. Wasn't told they wernt doing fire works one night att EPCOT but they said it was published in advance agent should have informed me. Didnt get parks wanted as did get reserved early as I wasnt told this. I only signed up for AAA for travel part I really dont feel I save a dime total waste of time call disney direct book your on my advice 1 407 w disney. Terribly dint recomened.

Joe Rhoney

Worst insurance company ever standard operating practice for this dump insurance is to deny all claims if you happen to be struck by an uninsured motorist. I paid all my bills and did what I was supposed to do supposed to and they spent tens of thousands of dollars to fight against me who was a 100% and the right to keep from paying money out. Look all over the Internet about this dumb insurance company and you will see this is exactly what I do to everybody.