Verizon Authorized Retailer - Victra

Category: Cell phone store

Address: 13348 S Cicero Ave, Crestwood, IL 60418, USA

Phone: +17087879997

Opening hours

Sunday: 11AM–6PM

Monday: 10AM–8PM

Tuesday: 10AM–8PM

Wednesday: 10AM–8PM

Thursday: 10AM–8PM

Friday: 10AM–8PM

Saturday: 10AM–8PM

Reviews

Dave Backstrom

Sep 29, 2022

Had a great experience with Carter! He was extremely knowledgeable and very efficient helping me as well as numerous other customers. They were very busy but I never felt like he was rushing me. He knows his stuff and the other employees were constantly coming to him for help yet his patience and attention to detail never suffered. I'm very pleased with the phone and even more the customer service which can be hard to come by these days! Thanks Carter!

Teresa Manzo

Sep 24, 2022

It is an excellent service, Kayla and Sara very efficient

Jonathan K

Sep 22, 2022

I was taken care of by Megan. A wonderful young lady who made me feel so welcome. She really took the time to explain to me about the 2 phones that I was looking at. I had so many questions. I felt like I was being a pain. Not once did she look annoyed or try to rush me out. She took the time and answered all of my questions, and was very polite as well as professional. She is definitely an asset to your store. A heck of a salesperson as well !! I will definitely be back, and will most definitely recommend Megan to all of my associates. Thank you for a truly wonderful experience. SHOUT OUT to Megan 👍👍

Lions Jr 2024

Sep 19, 2022

Megan at the Crestwood, IL branch was awesome. She has great customer relation skills. She helped me pick out the best plan for my family and she helped set up our phones. She did all this while helping two other customers. The store was clean and safe. Great overall experience .

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Questions & Answers

I have a new phone and need to turn my old one in. Can I do this at your location?

Lynn Valentini | Sep 29, 2019
Hazel Lee | Sep 29, 2019

NJ o

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are the iphones factory unlock

Wail Jallaq | Sep 28, 2021
Josh Schall | Sep 28, 2021

I think so

Hi my phone is slightly cracked can insurance take it?

Aidas Frismantas | Sep 29, 2019
spencer johnson | Sep 29, 2019

Yes that shouldn't be an issue you can actually file a claim over the phone with them and they'll send you a replacement out all you have to do on your end is pay the deductible whatever that is.

IF I HAVE ATANT SERVICE NOW AND I SWITCH TO VERIZON CAN I KEEP MY SAME PHONE NUMBER

James Banialis | Sep 29, 2018
Galen Walton | Sep 29, 2018

Yes, as long as the number is still active on At&t then all you need is your account number and account pin number to port it over to Verizon

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Current phone not working able to come into the store to receive a temporary replacement?

Airia Bass | Sep 29, 2018
Legasee Wells | Sep 29, 2018

No, you gotta go through insurance.

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