Massage Envy

Category: Massage spa

Address: 356 North 750 West Suite D-5, American Fork, UT 84003, USA

Phone: +18017631351

Opening hours

Sunday: Closed

Monday: 9AM–9PM

Tuesday: 9AM–9PM

Wednesday: 11AM–7PM

Thursday: 9AM–9PM

Friday: 9AM–10PM

Saturday: 9AM–10PM

Reviews

Jacob Hyden

Sep 21, 2022

Do not get into a contract with these people. They have canceled my last 3 appointments with less than 6 hours notice. They won't let me out of my yearlong contract and have only offered a 30 minute massage as restitution. They don't have enough therapists to meet client demand. Impossible to get an appointment. Have nothing but respect for the overworked and underappreciated therapists who work here.

Brendan Hernandez

Sep 16, 2022

They don’t seem to know how to cancel an account. I’ve had multiple conversations about this with the staff and store manager, and they’ve just charged my card again. Will be bringing this to small claims court if not resolved soon.

Jonathan Moeller

Sep 10, 2022

Too inconsistent, as the masseuses leave all the time. Also, the terms of the contract are a prison. Once you join and accumulate too many “credits” and need or want to leave, you lose it all - No Refunds! They will also charge you every month, even if there are no appointments available. Everything, including putting your account on hold, cost you more $$$. Beware! If you chose the stretching, I highly recommend Joe (at the AF location). The only diamond in the rough!

Chelsey Tipton

Sep 3, 2022

WASTE of $$$$. I have tired for months to get appointments. Put on the cancellation list. They don’t have enough massage therapist. I had a monthly membership and they still don’t have room for me. So now I lose 25 messages because I am sick of paying and not getting what I paid for. Since covid this place has been a joke!

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Questions & Answers

If I don't use my massage one month, will it roll over to the next month?

Patti White | Sep 29, 2018
Brendon Peterson | Sep 29, 2018

Yes

How long is a facial?

Massage Envy | Sep 28, 2021
Massage Envy | Sep 28, 2021

Every session (whether massage or facial) includes 10 minutes for consultation, undressing and redressing (i.e. a 60-minute session includes 50 minutes hands-on, a 90-minute session includes 80 minutes hands-on, etc.)

How much does it cost to get a facial?

Massage Envy | Sep 28, 2021
Massage Envy | Jul 30, 2022

Non-Member Pricing, Accruals, and Member Additional pricing can be viewed on the location website page under the store hours. Please call the franchised location to confirm or clarify specific price details.

Does Massage Envy offer Facials?

Massage Envy | Sep 28, 2021
Massage Envy | Sep 28, 2021

Yes, this Massage Envy franchised location offers facials. However, not all Massage Envy franchised location provide facials and we recommend you view the franchised location webpage or call to confirm.

How much does a facial cost with a massage?

Massage Envy | Sep 28, 2021
Massage Envy | Sep 28, 2021

Yes, facials and massage can be purchased together. Pricing can be viewed on the franchised location web page. Please call the location to confirm or clarify specific price and service details.

Can I use my Massage Envy membership for facials?

Massage Envy | Sep 28, 2021
Massage Envy | Sep 28, 2021

Yes, Massage Envy memberships include massages, facials, and total body stretch sessions.

What does a facial include?

Massage Envy | Sep 28, 2021
Massage Envy | Sep 28, 2021

Facials are fully customized for each member or guest. Facial sessions consist of a skin analysis, deep cleanse, extractions, treatment and finishing products.

What is the youngest age a child can receive a facial or massage treatment?

Massage Envy | Sep 28, 2021
Massage Envy | Sep 28, 2021

Adolescents can receive a massage starting at 8 years old and facials at 12 years old. Franchised locations require a Minor Consent form signed by a parent or guardian. Minors may be required to be accompanied by a parent/guardian. Please contact your franchised location for further information regarding consents that may be needed.

Does a facial cost the same as a massage?

Massage Envy | Sep 28, 2021
Massage Envy | Sep 28, 2021

Yes. The fees for facials and massage services of the same time length are the same. There is an additional charge for advanced skin care services like Microderm Infusion and Chemical Peels.

How do I cancel my Massage Envy membership?

Massage Envy | Sep 28, 2021
Massage Envy | Sep 28, 2021

You can choose to cancel your membership after your initial contract term expires. You will need to contact your franchised location.

Are memberships required to book an appointment at Massage Envy?

Massage Envy | Sep 28, 2021
Massage Envy | Sep 28, 2021

Memberships are not required to receive a session at Massage Envy. Book your massage, facial or stretch session today!

Does a pre-natal massage have to be before or after a certain point in their pregnancy?

Massage Envy | Sep 28, 2021
Massage Envy | Sep 28, 2021

Its recommended that you wait until symptoms of severe nausea/vomiting and/or discomfort subside before scheduling a prenatal appointment. Please contact the franchised location for any questions regarding your pre-natal massage.

Does Massage Envy offer pre-natal massages?

Massage Envy | Sep 28, 2021
Massage Envy | Sep 28, 2021

Yes, franchised locations do offer pre-natal massages.

Does Massage Envy take walk-in appointments?

Massage Envy | Sep 28, 2021
Massage Envy | Sep 28, 2021

Yes, franchised locations do take walk-ins if appointments are available. However, it is recommended that you schedule appointment online or call the franchised location.

What does a massage include?

Massage Envy | Sep 28, 2021
Massage Envy | Sep 28, 2021

Every massage is customized to meet the needs of members or guests. Everyone’s body and needs are unique. Massage therapists customize each massage to address the areas that need attention.

How long is a schedule appointment?

Massage Envy | Sep 28, 2021
Massage Envy | Sep 28, 2021

Every session (whether massage or facial) includes 10 minutes for consultation, undressing and redressing (i.e. a 60-minute session includes 50 minutes hands-on, a 90-minute session includes 80 minutes hands-on, etc.)

Does Massage Envy offer couples massage?

Massage Envy | Sep 28, 2021
Massage Envy | Jul 30, 2022

Yes, most Massage Envy franchised locations do offer couple’s massages. Please call the franchised location to book an appointment and to confirm availability

Does Massage Envy have couples' rooms available for couples' massages?

Massage Envy | Sep 28, 2021
Massage Envy | Jul 30, 2022

Yes, most Massage Envy franchised locations offer couple’s rooms. Please call the franchised location to confirm availability.

Does Massage Envy have showers available for guest?

Massage Envy | Sep 28, 2021
Massage Envy | Sep 28, 2021

No, Showers are not available at Massage Envy franchised locations.

What Should I wear during my massage?

Massage Envy | Sep 28, 2021
Massage Envy | Sep 28, 2021

Your service provider will instruct you to undress to your individual comfort level. To learn more on what to expect please visit Massage Envy's What To Expect pages on the website.

How much is a Massage Envy gift card?

Massage Envy | Sep 28, 2021
Massage Envy | Sep 28, 2021

Gift cards for facials and massages can be purchase in at the franchised location or online. For service prices or to learn more please visit the Massage Envy website.

How much do massage memberships cost?

Massage Envy | Sep 28, 2021
Massage Envy | Sep 28, 2021

The cost of membership can vary by franchised location and are valid for all Massage Envy locations. Memberships include 1- 60 minute massage a month, or 60 minute facial, or 60 minute stretch session a month . Afterwards you can receive any additional services at the membership rate. Please view the franchised location webpage for rates or call and staff can answer your questions.

How much does it cost to get a massage?

Massage Envy | Sep 28, 2021
Massage Envy | Sep 28, 2021

The cost depends on the service. We encourage guest to view the franchised location website page to view pricing specifics. If you have any questions, please call the franchised location so they can help clarify your needs.

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