The Home Depot

dennis brown

Just AWESOME!!! I bought a zero turn mower and had to rent a truck from home depot. I got the truck at around 6pm. The guys in the rental department loaned me a set of ramps (no charge). Pulled around to get the mower and the bed of the truck was to high to load. The store manager DAISY saw me and asked if I had the mower loaded. I told ger tjee situation and she asked an associate to go see if they had a trailer that would work. They did but then we noticed the truck had no hitch. Daisy told an associate (JAY) to get one out off the shelf. He did but it was too small to fit the receiver. He tried multile hitches and asked if I would be OK with him going to his house to get one. I told him I would. I was planning in returning the truck same day it was getting to be close to 8pm. I told Daisy I would go to a local auto parts store to get one incase the one Jay went to get didn't fit. She told me she would reimburse me for it. Long story short I had 3 store associates helping me. Jay returned and the hitch did fit. I was planning on the $19 rental fee on the truck for 75 minutes. It was looking bad for the time and figured I would be charged the per day fee of $120. So I returned to the store at 10:01, they close at 10pm. I received a refund on the trailer rental and truck rental for my troubles. Daisy , the store manager did absolutely everything possible to get me going. The associates were awesome, never had that kind of help from LOWES or anywhere else. Daisy truly went beyond and above to take care of me, THANK YOU DAISY ! Jay also went beyond and above to help me. It was really a team effort. This will be the ONLY store I shop at from now on. Almost forgot Benjamin, he was with me the entire time . They all made me super humbled with all they did. So happy to see a store finally giving TRUE service and taking care of the customer no matter what. THANK YOU HOME DEPOT PELHAM!!!!!!!!!!

Chuy Mexican

Jared was a huge help. I’ve had him help me w few times and he has always been so nice and knows everything. Glad to have him a our local Home Depot

Melanie Sanders

I had a beautiful customer service experience with Steven Bond the store manager. He assisted me loading 17 bags of mulch into my vehicle. He exemplifies Custer service and setts an incredible standard for his employees to follow. Thank you Steven!

Aneta Boyd

I always enjoy my shopping at my local Home Depot on Pelham Parkway. I was looking for a room size carpet and I received great customer service from a young man named Dalton. He commented on the carpet I chose as he also had the same carpet at his home. He shared how pleased he was with very little up keep on his faux fur carpet. Thanks Dalton for your positive input, it confirmed I made the right choice. Keep up the good work!