Tracy's Collision Center

Category: Auto body shop in Lincoln, Nebraska

Address: 1500 Center Park Rd, Lincoln, NE 68512, USA

Phone: +14024414800

Opening hours

Sunday: Closed

Monday: 8AM–5:30PM

Tuesday: 8AM–5:30PM

Wednesday: 8AM–5:30PM

Thursday: 8AM–5:30PM

Friday: 8AM–5:30PM

Saturday: Closed

Reviews

John Ballew

Sep 22, 2022

Professional and expert body repair after major hail damage. Excellent communication and insurance company support. I have experience with several body shops in Lincoln that are good. This one from beginning to end is the best. It’s reputation is deserved. Cannot recommend more highly.

Kimberly Carr

Sep 15, 2022

Very quick to get estimates and great communication!

Larry Geiger

Aug 31, 2022

Exceptional auto body repair, but you already know that or you wouldn't be reading the reviews. Attention to detail, constant updates during the 3 months to get the factory tailgate in due to supply line issues. Perfect paint match. Amazing company.

KAYLA HOOVER

Aug 25, 2022

Very good service. The estimator, Greg, is a very friendly person and outlined in detail the process ahead & what to expect. Very happy my car will be professional repaired!!

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Questions & Answers

When can I wash or wax the exterior of my vehicle?

Tracy's Collision Center | Nov 1, 2021
Tracy's Collision Center | Nov 1, 2021

"You are able to wash your vehicle by hand with cool water and a very mild car wash solution using a soft cloth or sponge as soon as you get it back. For the first 30 days we suggest that you: Do NOT use a commercial car wash. Stiff brushes/sponges can mar the finish and damage the surface. Do not drive on gravel roads. Chipping the finish is easily done in the first 30 days. Avoid parking under trees and utility lines which are likely to attract birds. Bird droppings have a high acid content and will damage a freshly painted surface. Also, tree sap can mar or spot a freshly painted surface. Do not spill gasoline, oil, antifreeze, transmission fluid, or windshield solvent on the new finish. Do not scrape ice or snow from the newly painted surface. For the first 90 days we suggest that you: Do not wax or polish the vehicle. This will allow the finish to dry and harden completely."

What forms of payment do you accept?

Tracy's Collision Center | Nov 1, 2021
Tracy's Collision Center | Nov 1, 2021

The easiest and most convenient way to pay for your portion of the repairs to your vehicle is to endorse your insurance claim check and submit it to the shop. Of course, cash and credit cards are always welcome. Credit cards may be used.

Who do I pay my deductible to?

Tracy's Collision Center | Nov 1, 2021
Tracy's Collision Center | Nov 1, 2021

If your deductible is not waived, it will be your responsibility to pay us when you pick up your vehicle. If you aren’t sure about your deductible, you can call your agent and he can tell you whether your insurance company has waived your deductible or whether it will be your responsibility.

What are betterment charges?

Tracy's Collision Center | Nov 1, 2021
Tracy's Collision Center | Nov 1, 2021

Parts that wear out and need replacement with time and use (i.e., tires, batteries, and suspension parts) are commonly subject to betterment charges when they are replaced during the repair process. These betterment charges are determined by your insurance company and are prorated based on actual miles on your vehicle.

What is diminished value?

Tracy's Collision Center | Nov 1, 2021
Tracy's Collision Center | Nov 1, 2021

It is the loss in a vehicle’s value as a result of physical damage. Several factors including age of the vehicle and the severity of damage are what the insurance company will evaluate to determine the amount of diminished value you will be paid. The diminished value payment does not come from, nor is it processed through us. It will be issued by the insurance company to you directly from the insurance company and is separate from any other payments.

What are LKQ parts?

Tracy's Collision Center | Nov 1, 2021
Tracy's Collision Center | Nov 1, 2021

LKQ – (Like Kind & Quality). These parts are more commonly referred to as used parts. These parts generally come from automotive salvage yards. Salvage yards purchase damaged or totaled vehicles, remove the good parts and sell them as LKQ parts. All LKQ parts are inspected for prior damage, and rust.

What are aftermarket parts?

Tracy's Collision Center | Nov 1, 2021
Tracy's Collision Center | Nov 1, 2021

Aftermarket parts are often much cheaper than OEM parts and might not have the same fit and function as OEM parts.

What are OEM parts?

Tracy's Collision Center | Nov 1, 2021
Tracy's Collision Center | Nov 1, 2021

Original Equipment Manufactured (OEM) is a term for parts made by the manufacturer of your vehicle.

If the frame of my vehicle is damaged, is it a total loss?

Tracy's Collision Center | Nov 1, 2021
Tracy's Collision Center | Nov 1, 2021

No. A car is a total loss only when the price of repairs exceeds the insurance company’s determined value of your vehicle. Nowadays, most cars are built using unibody (frame and body as one) construction. Our highly skilled technicians, with the aid of our state-of-the-art computer measuring system, can return your vehicle to its original factory specifications. If it is determined that the frame section is bent beyond repair, that section can simply be replaced.

The other insurance company says my car is a "total loss". What does that mean?

Tracy's Collision Center | Nov 1, 2021
Tracy's Collision Center | Nov 1, 2021

The cost of repairs plus the value of the vehicle in damaged condition (salvage value) must be greater than the actual cash value (ACV) of the vehicle prior to the accident.

What is a deductible and how do I know if I have to pay one?

Tracy's Collision Center | Nov 1, 2021
Tracy's Collision Center | Nov 1, 2021

A deductible is the portion of the total repair cost that you may be responsible for. It may be included in the terms of your auto insurance policy. You may be responsible to pay a deductible. Typically you will have a deductible for a comprehensive or a collision claim and the amounts can vary. The amount of your deductible is determined by what you chose when your policy was purchased. We will be happy to verify for you the deductible amount you are responsible for.

Is there a warranty to the repairs on my vehicle?

Tracy's Collision Center | Nov 1, 2021
Tracy's Collision Center | Nov 1, 2021

Yes. We guarantee all repairs with a Lifetime Warranty.

How will I know when my car is done?

Tracy's Collision Center | Nov 1, 2021
Tracy's Collision Center | Nov 1, 2021

You will be notified when your vehicle is ready to be picked up. When you drop off your vehicle for repairs, simply let the Tracy’s representative know the best way to reach you during the day. You are always very welcome to call and inquire as to the status of your repair.

Can I get a ride home when I drop off my car?

Tracy's Collision Center | Nov 1, 2021
Tracy's Collision Center | Nov 1, 2021

Yes, we would be happy to provide this service to you. We want each customer’s visit to be a positive experience and will work diligently towards that goal. We provide a pickup and delivery service.

Can I get other service work done on my vehicle while it's in the body shop?

Tracy's Collision Center | Nov 1, 2021
Tracy's Collision Center | Nov 1, 2021

Yes. We have one of the most sophisticated suspension shops in the state, as well as the ability to also perform regularly necessary maintenance. Including oil changes, wheel alignments, and air conditioning repairs. Just let your advisor know what other work you would like done so that he or she can make the necessary arrangements.

Is a safety sensor diagnostic necessary for my vehicle's body repair?

Tracy's Collision Center | Nov 1, 2021
Tracy's Collision Center | Nov 1, 2021

Yes, absolutely! A Safety Sensor Diagnostic is an electronic scan of the sensors in your vehicle. Today’s vehicles are like computers on wheels, they contain hundreds of electronic sensors that work together to make your vehicle run safely and efficiently. When your vehicle’s body is damaged it can effect sensors all over the vehicle, even outside of the damaged area. If those sensors aren’t scanned and updated, both before AND after, the repair, your vehicle’s safety devices may be compromised. We include a Safety Sensor Diagnostic as part of our repair process and do it both before and after the repair to be sure that all potential sensor problems have been identified and addressed. The Automotive Service Association (ASA) has even made an official statement about Sensor Diagnostics and why they are important.

Can I drop off my vehicle before or after business hours?

Tracy's Collision Center | Nov 1, 2021
Tracy's Collision Center | Nov 1, 2021

To drop off your vehicle before or after business hours, please call your preferred shop during business hours to make arrangements in advance. During regular business hours we will provide transportation back to your home or work.

Are you open on Saturday?

Tracy's Collision Center | Nov 1, 2021
Tracy's Collision Center | Nov 1, 2021

No, we are not open on Saturdays. But you can begin the initial process anytime by using our free online estimating app to send us photos and information about the damage to your vehicle. Our estimators will respond within the next business day.

I picked up my vehicle but noticed something wrong after I got home, what should I do?

Tracy's Collision Center | Nov 1, 2021
Tracy's Collision Center | Nov 1, 2021

We do everything in our power to ensure your vehicle is back to pre-accident condition. If you experience any problems, do not hesitate to give us a call or stop back in. We warranty all of our work and will fix any problems caused by a repair we performed after you’ve picked up your completed vehicle.

Can you match the paint color?

Tracy's Collision Center | Nov 1, 2021
Tracy's Collision Center | Nov 1, 2021

Today’s modern factory finishes incorporate multiple layers of highly specialized paints. We have made a major investment in the finest paint system available and constantly upgrades its technology and equipment to ensure that each vehicle’s paint matches. We take special pride in our ability to match factory finishes as the final step in the restoration process.

How long will the repairs to my vehicle take?

Tracy's Collision Center | Nov 1, 2021
Tracy's Collision Center | Nov 1, 2021

Your advisor can give you an estimate of the time it will take to complete the repairs to your vehicle. Be sure to check with your advisor for the specifics on your vehicle.

Can I have my vehicle repaired at the shop of my choice?

Tracy's Collision Center | Nov 1, 2021
Tracy's Collision Center | Nov 1, 2021

Yes! It’s your responsibility, and your right, to choose which body shop will repair your vehicle.

I already have an estimate from my insurance company, what do I do next?

Tracy's Collision Center | Nov 1, 2021
Tracy's Collision Center | Nov 1, 2021

If your insurance adjuster already came to look at your vehicle, contact us to schedule the repairs. You can fax or email us a copy, drop it off, or give us your insurance information and we’ll get a copy of the estimate. We must start the repair process from the original estimate.

Where do I get a claim number?

Tracy's Collision Center | Nov 1, 2021
Tracy's Collision Center | Nov 1, 2021

Claim numbers are issued by your insurance company at the time you report your accident. Just jot it down and bring it in with you when you come in to begin the repair process, we will do the rest.

Do I need more than one estimate?

Tracy's Collision Center | Nov 1, 2021
Tracy's Collision Center | Nov 1, 2021

No. There is no requirement or law to do so. We work with all insurance companies to agree upon the best repairs for your vehicle. Our shops are OE certified by multiple manufacturers. We are preferred and recommended by many of the largest insurance companies in today’s market. You are our customer and we will provide you with the finest quality and safest collision repairs.

How do I get an estimate?

Tracy's Collision Center | Nov 1, 2021
Tracy's Collision Center | Nov 1, 2021

Use our free online estimating app to send us photos and information about the damage to your vehicle. Our estimators will respond within the next business day. You can also call our North or South shop to make an appointment with an estimator.

How can I get a rental car?

Tracy's Collision Center | Nov 1, 2021
Tracy's Collision Center | Nov 1, 2021

If you need a rental car, we can help you make the necessary arrangements. Insurance companies will only pay for a rental car if you have that option on your policy or if you are the claimant. Check your policy and/or call your insurance company to find out if you have rental coverage and what your specific limitations are. We currently use Enterprise and Hertz.

Who do I pay for the vehicle being towed?

Tracy's Collision Center | Nov 1, 2021
Tracy's Collision Center | Nov 1, 2021

If you are going through insurance, the tow bill will be sent directly to them. If you decide to pay out of pocket, the tow bill will be added to your final bill and due at the time the repair is complete.

My car isn't drivable, can I get it towed to your shop?

Tracy's Collision Center | Nov 1, 2021
Tracy's Collision Center | Nov 1, 2021

Yes! Call and let us know you’re in need of a tow to the shop.

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