The UPS Store

Gladis Ponce

I stopped by in the morning to drop off a package . I was greeted with attitude from female employee. Young lady with the long hair was rudely rolling her eyes asl asked questions about shipping etc I understand the world is understaff but don't hire people that are disrespectful, and clearly doesn't have work spirit. I asked if I can talk to the manager and she laughed at my face which is disrespectful and carried my package without care. I'm extremely hurt, I won't be coming to this location anymore. I say, for management please supervise employees work ethics, so you can train Valeria better customer service and follow guidelines. Thank you

Rochelle Pratt

On 04-14-2022 I called to inquire about cable box drop off. She said I needed my account number. I was told by AT&T I wouldn't need my account number. I went to the one in Highland didn't need my account number. Her customer service needs improving. Also she needs to be updated on procedures.

Ryan Rodriguez

UPS capital of crooked, shady business. It's always an issue with this location. The latest is a $200+ dollar package that was to be delivered with a signature. When the package was not delivered, the note received as well as an online notice said the package was available to pick up at this store. When I arrived, I was told that a "MIKE" had signed for the package, and that they did not have the package or a worker named MIKE, DESPITE a physical note and electronic notice showing it was at their store. I would recommend staying clear of this fine establishment. If anybody finds MIKE can you let him know I'm looking for my belongings? I'd appreciate it.

alex

this place was horrible i should have read reviews before coming here, i went in to send a package but i needed a to print the prepaid label so i asked how much it was the guy working the desk said it was 25 cents so i was like ok cool he said send the document to our email and we will print it so i did that then i go up to pay and suddenly its 3.25$ i asked why he said they charge to open the email apart from how ridiculous that is since he never provided any other option to get my label printed it is also horrible customer service to not disclose all charges for a transaction and also he had me past the label onto my box before even telling me how much it was so sneaky like they know this is a complaint and they weasel people into this all the time disgusting never coming here again and i recommend anywhere else literally anywhere else for package and printing needs