What certifications do your security engineers have?
The Computer Butler, LLC - Nashville IT Consulting & Managed IT Support Services | Mar 1, 2022
The Computer Butler, LLC - Nashville IT Consulting & Managed IT Support Services | Mar 1, 2022
Our network engineers are not required to maintain certifications, however we do reimburse and encourage IT certifications for team members.
Does your firm come to my office when I have a problem?
The Computer Butler, LLC - Nashville IT Consulting & Managed IT Support Services | Mar 1, 2022
The Computer Butler, LLC - Nashville IT Consulting & Managed IT Support Services | Mar 1, 2022
Most problems can be resolved remotely, however we do offer on-site support when needed.
What geographic area do you support?
The Computer Butler, LLC - Nashville IT Consulting & Managed IT Support Services | Mar 1, 2022
The Computer Butler, LLC - Nashville IT Consulting & Managed IT Support Services | Mar 1, 2022
Primarily the greater Nashville, TN area, however we offer remote services to any client in the southeast US region.
How much does Managed Services cost?
The Computer Butler, LLC - Nashville IT Consulting & Managed IT Support Services | Mar 1, 2022
The Computer Butler, LLC - Nashville IT Consulting & Managed IT Support Services | Mar 1, 2022
Managed Services are priced per PC, per server, plus an hourly rate for labor.
Does the team help manage my IT assets including hardware and software?
The Computer Butler, LLC - Nashville IT Consulting & Managed IT Support Services | Mar 1, 2022
The Computer Butler, LLC - Nashville IT Consulting & Managed IT Support Services | Mar 1, 2022
Yes – we offer asset and inventory tracking as an additional service.
What can your Help Desk assist with?
The Computer Butler, LLC - Nashville IT Consulting & Managed IT Support Services | Mar 1, 2022
The Computer Butler, LLC - Nashville IT Consulting & Managed IT Support Services | Mar 1, 2022
Anything from standard support requests to network-wide upgrade projects.
What is covered in your managed services plan?
The Computer Butler, LLC - Nashville IT Consulting & Managed IT Support Services | Mar 1, 2022
The Computer Butler, LLC - Nashville IT Consulting & Managed IT Support Services | Mar 1, 2022
Protection against malware, ransomware, etc., backups of core company data, and support calls as needed.
What if I have a problem after business hours, on a holiday, or over the weekend?
The Computer Butler, LLC - Nashville IT Consulting & Managed IT Support Services | Mar 1, 2022
The Computer Butler, LLC - Nashville IT Consulting & Managed IT Support Services | Mar 1, 2022
We offer after-hours support as needed.
Can you help us with Cybersecurity?
The Computer Butler, LLC - Nashville IT Consulting & Managed IT Support Services | Mar 1, 2022
The Computer Butler, LLC - Nashville IT Consulting & Managed IT Support Services | Mar 1, 2022
Yes.
Do you have a minimum number of users you support?
The Computer Butler, LLC - Nashville IT Consulting & Managed IT Support Services | Mar 1, 2022
The Computer Butler, LLC - Nashville IT Consulting & Managed IT Support Services | Mar 1, 2022
No. We do not have a set number of users that we must support.
What is your standard response time?
The Computer Butler, LLC - Nashville IT Consulting & Managed IT Support Services | Mar 1, 2022
The Computer Butler, LLC - Nashville IT Consulting & Managed IT Support Services | Mar 1, 2022
Our SLA (Service Level Agreement) stipulates a maximum response time of four hours.
What are your support hours?
The Computer Butler, LLC - Nashville IT Consulting & Managed IT Support Services | Mar 1, 2022
The Computer Butler, LLC - Nashville IT Consulting & Managed IT Support Services | Mar 1, 2022
Our support hours are from 8 a.m. to 5 p.m. Central Standard Time (CST).
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