Central Coast Federal Credit Union

Darla Jensen

Six weeks ago my CCFCU debit card was compromised. I reported it immediately & canceled the card! Went that same day picked up the SPD report & handed it over to the teller! Filled out the appropriate paperwork! Called three times to 'follow up' on the fraud/investigation & still NO ANSWER as to what is going on!!! Very unsatisfied with their CUSTOMER SERVICE! Seriously considering closing my Accounts & my mother's account! ( Between her & my accounts withdrawals/closed accounts will be substantial)...

Sarah Reitmayer

***Keep looking for a new credit union. This place is not as good as it once was**** The new logo is sad. The old one was a reflection of the central coast and made it truly feel like a part of our community. The new logo does not feel like home. It feels like a business that doesn’t know my community. I can see that perhaps this credit union is ending its era in being my bank for the past 15 years or so. It was a really good bank. I’ve had horrible experiences lately with bankers who could not help me and a manager not knowing banking laws. This frightens me and lowers my confidence in this credit unions ability to meet my banking needs. I had a situation recently where they unnecessarily held my money for longer than they had to. They would not help me, even when I quoted banking laws off the American Banking Association website. The manager admitted he had no idea what the difference was between a regular bank and a credit union nor the structure of a credit union. They did not understand nor care about my rights nor what to do with my money. The manager even spoke with me in teenage level sarcasm. They refused to do the actions I requested them to do saying they didn’t know how or it wasn’t something they did when they’ve done them before and they were within my rights. I will be pulling my account soon. CCFCU is changing. It’s not the credit union I absolutely fell in love with when I first signed up 15 years ago. I don’t feel comfortable having my money somewhere that does not understand banking policies and laws. When I told the manager that I wished to close my account due to their service he responded “go ahead…”. I felt like he didn’t care whether I came or went. That is not the friendly caring customer service I’ve received from CCFCU all these years. I’m truly disappointed.

Ron Concepcion

Excellent service

Catalina Cruz-Martinez

LOVE LOVE the employees (EXTREMELY friendly and helpful) always so welcoming!!