Franklin Heating Cooling & Refrigeration Inc

Andrew Goldsmith

Top notch from start to finish on install. Service after install has been just as strong. Thankful to have them as our provider. Highly recommended.

Tessa Gilcher

TLDR: Skipped my appointment after giving me less than 5 minutes to return their call Franklin was recommended to me by the previous owner of my home so I used them last fall for a fall tune up without incident. This year, I called and scheduled a tune up and they scheduled me for 2 days later. She said she would give me a call to let me know when he was on his way (no mention that I needed to answer in order for him to be sent out). She said that I would be the second service call of the day and he should arrive a little after 9am. I scheduled time in my day to be free and waited for his arrival. I was working from home and had a few things to do. At 9:54 I looked at my phone and saw I had 2 missed calls, one from 9:49 and one from 9:52. I immediately called back and she said they’d sent him on a different call because I hadn’t answered. It is their policy to skip you after giving less than 5 minutes to respond! She said I could be the next appointment but couldn’t give me a time and I had things to do. Unfortunately they don’t seem to value their customers’ time even though they’ve serviced this home for years. I waited around almost an hour for them but they couldn’t give me 5 minutes to call back. Very disappointed and will be scheduling with a different company for a tune up and replacing my heat pump.

Danny Monk

Franklin Heating and Cooling installed a new Carrier HVAC in my house. The price was good and the people were great. I highly recommend this company

Nancy Hill

I use Franklin for all my heating and cooling needs. Their twice yearly preventative maintenance keeps our system working efficiently and gives me considerable peace of mind. When our AC recently developed a leak, they responded promptly and determined that a new air conditioning unit was the most cost effective solution. I had them replace the furnace also since both units were reasonably old. All members of the team were great. Thank you to everyone at Franklin.