The Lounge

V Madison

Do NOT waste your money … the last 3 times I tried to go I was turned away because they were at capacity. This happened not only in Boston but other airports as well. They take your name and text when they can take you but that usually takes so long that it’s too late - have to board my flight. Again, total waste of money. Why am I paying a membership fee if I can’t use the facilities? UPDATE 9/27/22: Tried again and was turned away again in Chicago. Gentleman in front of me (who was also turned away) said it happened to him the last 3x he tried in various airports. Repeating: Do NOT waste your money!

James Thompson

Rude reception by Kristen. She largely rejected priority pass and zero customer service or attention on how long the wait would be. It was if she didn’t even want to speak. Basically you are an annoyance if you are not first or business on a longer flight. The lounge was nearly empty. The silver lining was some great authentic ‘east Boston’ pizza a couple gates down after being turned away.

Alex FlipJK

Unprofessional reception, poor lounge for business class travel

John Day McCarthy

I have a Priority Pass and was refused entry. Sometimes these lounges are full but this one was not. The front desk refused to answer what their criteria was for refusing entry to Priority Pass. I said “so if there are 10, 20 pass holders? What is the limit?” She refused to answer me. That’s their right, but still rude.