CVS

Haley Holmes

recently moved to the area and due to my insurance, I have to use CVS. I never had any issues with them until moving here and utilizing this store. the one lady in the pharmacy, I think her name is dawn? (curly hair and glasses), is beyond RUDE. first time I got my scripts she said they wouldn't be ready for 2 days because she had to call the other CVS and pull my scripts and she hated doing that? I wish I could just disregard parts of my job that I hate, but I digress. then today I tried to fill my scripts for the second time. called them in at 9 am and said I needed them by 1 or 2, was told that's no problem. I get to the drive thru at 3:30 and the same witch is at the window and tells me it will be at least another hour and that was the soonest. when I questioned this due to having called 6.5 hours earlier, she literally threw the phone and said "just talk to the pharmacist then". absolutely awful customer service. the only saving grace at this store is the pharmacist. he is always kind and friendly, although idk how with employees like that around. as a healthcare worker myself, I advise our patients against using this location unless absolutely necessary.

Brandi Lane

I absolutely love this place. I see all the negative reviews and I don't understand them, maybe they have a new staff since I started going but I'm in there every week. 4 of the workers I deal with are extremely friendly and go above and beyond my expectations. I deal with the pharmacy once a month and it's always ready when I go to pick it up, I have never had a problem.

Georgia Leininger

I just started using this pharmacy because of an insurance change. I don't understand how or why it is taking 20 days to fill a prescription. First they said they needed more info from the doctor. I had to call the doctor's office and they were not aware of a problem. Then there was supposedly a wait for approval from the insurance company. This is not a rare or unusual medication. Are all CVS's like this?

Rell Superior

Andrea and Dawn are absolutely the worst pharmacists I have ever had the misfortune of meeting. They are rude, judgmental, and unnecessarily standoffish. My wife and I called to check on my wife's prescription, Dawn answered, and we were rudely informed that it would take 2 or 3 hours, and when we told them we had no vehicle and stayed in Granite City, they brutally said that it wasn't their problem. We decided to come in and wait for the prescription hoping to cut down our wait time.We waited behind a man in line and overheard the pharmacist, Andrea, tell him that his prescription would be 15 minutes, if he waited. Though when we got to the register, Andrea told us that it would be quite a while before my wife's prescription was ready, and refused to explain to us the difference as to why we had to wait, but the man didn't. We waited in the store for a inconceivable two hours before we were finally given the prescription.