Atrium Health Wake Forest Baptist | Obstetrics and Gynecology - Pinewest at Westwood

sera roark

I showed up for my first patient appointment late because my car had literally just broken down, tried calling ahead no one answered and never got a call back, so i showed up thinking everything was still okay. The receptionist then proceeded to ask me very rudely why i was late and i explained to her why she then just types away at her computer asks me why i was having an ultrasound before the new patient appointment which was set up by the doctor not me and when i tell her its because one of my gestational sacs became unviable she acted as if she didn't believe me typed away again at her computer and with no explanation or reason told me we will see you on September 28th. This is very disheartening as its my first pregnancy and thats the first experience i have as this places new patient will look into another doctor asap as i no longer feel comfortable. I have already filed a complaint with patient relations and hope something is finally done as after reading other reviews this is not the first time they have been rude to expecting mothers.

Jordan Trenchard

Refused to set an appointment for me because they were booked up until the end of September

Malia Mcminn

Very nice medical staff! I feel very fortunate to find out about them!

Sarah Boothe

Dr Robinson seemed to be informative and address patient concerns HOWEVER after having surgery and then receiving conflicting lab results Donna and Madison as well as the office manager were extremely unprofessional, rude and definitely do not strive on patient centered care. I have been told from 8 am until 5 pm today that someone would call. it's 4:50p and not one return call. Donna upfront is incompetent and told me my doctor was there now he's not. They don't know their bottom from their elbow. I've been a patient for 3 years and NEVER have I had an experience as my most recent one. Do better and care about your patients!!!!!