west elm

Sarah Abdallah

I have been in Design Industry for 25 years and run my own Firm. West Elm Contract and Delivery was extremely Unprofessional. Items where delivered wrong day + they have something called the hub verses scheduling office - we scheduled the times to be delivered for our client 4 times - also the order was placed back in October 2021! All individuals I spoke to poorly trained and unprofessional I do not recommend specifying products from this vendor due to long lead items + poor service with delivery team. Not worth anyone's time or money. No one knows the correct person to speak with. Extremely unprofessional. DO NOT Specify large project with this company! For such large order one would expect more professional type of service.

Lan C

Beautiful well designed touches to make your home a stylish one. I make a point to look for occasional sales on organic linen or cotton sheets. And appreciate their support of independent designers.

Nilda Rivera

Window shopping

Andrew

Trash. Never notified me that my order arrived, will only hold the item for 7 days, refused to hang on to it for 2 extra days so I can come pick it up. Another item labeled 4 weeks shipping changed to SIX MONTHS also with zero notice. Great designs but the worst service ever.