Johnson Subaru of Cary

Category: Subaru dealer

Address: 109 Mackenan Dr, Cary, NC 27511, USA

Phone: +19192386864

Opening hours

Sunday: 12–5PM

Monday: 9AM–8PM

Tuesday: 9AM–8PM

Wednesday: 9AM–8PM

Thursday: 9AM–8PM

Friday: 9AM–8PM

Saturday: 9AM–7PM

Reviews

Sarah H P

Sep 27, 2022

I spoke with a sales associate over the phone and was treated very disrespectfully. The Subaru dealership in Raleigh was much better at answering my questions. I'd suggest going there instead.

Mary McCabe

Sep 26, 2022

Thomas was great to work with! He was honest and straightforward. He kept us informed as we waited for our car to arrive. We wholeheartedly recommend him.

Rich Rosselle

Sep 21, 2022

Great experience, 3rd Subie from Johnson. Godfrey is a Legend. Service is better than Porsche.

Benjamin Vogelsong

Sep 13, 2022

The 2021 Outback has a known issue with the CCU "Infotainment system" crashing that Subaru insists is software. While software updates seem to resolve some Android Auto / Carplay issues, it doesn't resolve complete system crashing / reboot. In these more severe cases, CCU replacement seems to resolve the issue. Mine has been crashing for over a year and Subaru won't fix it, insisting that it's a software issue. They keep telling me to wait for the next update, but several updates later the issue persists. *UPDATE* Changed to three stars because the GM is working with Subaru to finally get the unit replaced, and the service team at the dealership has been great and genuinely seems to want to fix the issue.

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Questions & Answers

What are the Covid safety practices like here?

Anonymous | Sep 26, 2022
marctk1 | Sep 26, 2021

Wear a mask and social distancing.

I need the driverside rearview mirror to be changed. Can you do it and if so how much would that cost?/

Asha Balasubramanian | Sep 26, 2021
Johnson Subaru of Cary | Sep 26, 2021

Thank you for reaching out! Our service team would be happy to assist you. To get connected with a service consultant, please call 888-903-1325. We look forward to serving you.

Why are some guests allowed to enter Johnson Subaru without masks? Your employees are wonderful people and by not requiring ALL guests to wear masks you are saying you do not care about your employees or other customers/clients who wear masks.

Sherri Henderson | Sep 26, 2021
Johnson Subaru of Cary | Sep 26, 2021

We do require masks to be worn by all employees and visitors. This is a government mandate as well as company policy. There are some medical reasons why some people cannot safely wear masks. If this is happening at this moment please ask the receptionist to have a manager come speak with you. Thank you for your feedback - we want to keep everyone safe!

How long does it take to replace an air bag? Do you shuttle to an office close to the airport?

David Pope | Sep 27, 2019
Mary Ann Wortham | Sep 27, 2019

I don't know how long it took to replace the air bag on my outback. They gave me a 2019 outback to drive until they called me to say I could come to get mine back.

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I have a 2013 Forester and I am interested in a 3rd party extended warranty program that you may offer, please advise.,

Jerry Doherty | Sep 27, 2018
Dale Lake | Sep 27, 2018

They have good programs but depending on the mileage you might be better going to one of the following companies: Endurance Autopom CARCHEX AA Auto Protection These are the best four out there based on numerous studies and are listed in order of ranking. You can certainly do your own search and research by going to Google and putting in "best used car warranties" and move forward from as you feel most appropriate. In closing... I do not sell nor do I have any direct knowledge about this process other than my own research and subsequent opinions. I wish you all the best and hope your search process proves beneficial.

How much would it cost to refill the air conditioner with free on?

harri T | Sep 27, 2018
wilahinely | Sep 27, 2018

That's a pretty vague question. It would all depend on how much Freon you need, why your system lost its charge, and if replacement parts were required. You need to have the system properly diagnosed to get an idea of what the problem is.

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