Shoe Dept. Encore

Category: Shoe store in Athens, Georgia

Address: 3700 Atlanta Hwy Space 77, Athens, GA 30606, USA

Phone: +17063538749

Opening hours

Sunday: 12–6PM

Monday: 11AM–7PM

Tuesday: 11AM–7PM

Wednesday: 11AM–7PM

Thursday: 11AM–7PM

Friday: 11AM–7PM

Saturday: 11AM–7PM

Reviews

Asia Dupree

Jul 6, 2022

Bought my dad some nice black Sunday shoes for Father's Day. He loves them.

Melody Gordon

Jun 28, 2022

They always have a good selection of shoes, and at a price that is not off the roof

G.O.A.T Tier

Apr 19, 2022

Horrible customer service. I wear a size 16 which makes it hard enough to find shoes. I ordered some to the store because of size. I checked on them once I got the email. They said they didn't have them. Call again later that week still nothing. Then today they answer the phone just to hang it up. Call immediately back to be informed they returned that I should pick them up when I got the email.

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Questions & Answers

I tried placing order it will not take my address or credit card, can you help?

Shoe Dept. Encore | Aug 27, 2022
Stella Mauldin | Sep 12, 2022

I would call customer service to see what the problem is .

Where is my refund?

Shoe Dept. Encore | Aug 27, 2022
Shoe Dept. Encore | Aug 27, 2022

We ask that you please allow 5-7 business days for the funds to be transferred between banks, this does not include weekends or federal holidays.

I lost my receipt and need to return shoes, what are my options?

Shoe Dept. Encore | Aug 27, 2022
Stella Mauldin | Sep 12, 2022

You can return for store credit or exchange for different kind but no refund without receipt

How long does a customer have to pick up BOPIS (Buy Online, Pick Up In Store) orders?

Shoe Dept. Encore | Aug 27, 2022
Shoe Dept. Encore | Aug 27, 2022

We ask that you pick up your order within 3 days. Make sure to keep an eye on your email confirmation and pickup confirmation, as it will have an exact date and the address of the pick-up location.

I paid for expedited shipping and it didn't arrive when it was supposed to, why?

Shoe Dept. Encore | Aug 27, 2022
Shoe Dept. Encore | Aug 27, 2022

Next day shipping does not necessarily mean it will arrive the next day. This is due to many factors such as time of order placement, holidays, delays in shipping, etc. If an order is placed after 12:30 p.m. ET on Monday, Tuesday, Wednesday, Thursday, or Friday (except for holidays), it will be processed on the next business day. If a holiday falls on a weekend, then the Friday before and the Monday after should be considered as a holiday for purposes of processing an order. Orders placed on Saturday or Sunday will not be processed until the next business day. SHOE SHOW, INC. is not responsible for late orders due to schedules set by the delivery company. Deliveries cannot be made on weekends or holidays (and weekends should not be included in transit-time calculations). We do not ship shoes outside of the U.S. Gift cards will be shipped separately.

did you move from beside Penney's?

Beth Dotson | Sep 27, 2018
Natassja Morales | Sep 27, 2018

Shoe Dept. Encore is Next to JCP on the First floor of the Mall. Shoe Show is on the East Side next to Goodwill and Ollie's Now.

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