Address: 18 Union St, West Springfield, MA 01089, USA
Phone: +14137810100
Sunday: 8AM–5PM
Monday: 8AM–8PM
Tuesday: 8AM–8PM
Wednesday: 8AM–8PM
Thursday: 8AM–8PM
Friday: 8AM–8PM
Saturday: 8AM–5PM
Reggie “Rt” Trust
Doctor drained my elbow and messed up my elbow cartilage in the process.
Larry Scafuri
I was seen on 8/21/22 by Lawrence Benjamin the Physician Assistant. I explained my symptoms which were the following and were present for four days : Sore Throat, Fever (2days) chest pain with taking a deep breathe, sweating through my clothes at night and a consistent headache. Lawrence Benjamin PA did not look at my nose, listen to my lungs, assess my sinuses or discuss why I may have had a headache. He told me that I had a cold and there is nothing he could do. This was said after not giving me any type of assessment. He also told me he has had a cough for 6 weeks. I was negative for a Covid Test as part of the treatment. I called my PCP. I was diagnosed with a sinus infection and received antibiotics. Lawrence Benjamin did not physically examine me after a 4 hour wait. The only positive part of the visit was getting a negative Covid Test. If you want to be examined from across the room, diagnosed with a cold without examination, and listen to a provider tell you he has had a cough for 6 weeks than go and see Lawrence Benjamin. This visit was negligent, a 5 year old with a fisher price doctor kit would have done an actual patient examination better than this PA.
Christine
Super terrible. Double billed my insurance and after I paid a copay, say I didn't, even though I have a receipt. The front desk is rude and unknowledgeable and so are the medical assistants. The only person who seemed to know what they were doing was the actual doctor. Don't go here unless you want to get worse and have your money stolen.
Maria Roque
Poor costumer service blonde lady in the front desk its very rude she said she would help if needed any help to fill up the check in went up there with some questions about it and she was just rolling her eyes like she didn't want to help an answering the questions but with attitude. While on the waiting room i saw that she treated other people the same way when they needed help very rude . No consideration that people are sick and some don't even know how to work the phone properly she should do the check in if she doesn't want to help...
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There free
Yes they do. THe best time to get there is before opening time. The wait to be called may be more then 3 hours.
We offer basic physicals
No we do not provide those services. We recommend that you speak to your PCP or a specialist who can provide specific information on your request. Thank You.
The health and safety of our AFC Urgent Care team and our patients is important to us. We are working with the state and local health departments to make sure that our team has access and options for the COVID-19 vaccines. Almost all of our staff have been fully vaccinated and we are continually working with our staff to provide education and resources so that they can all be vaccinated in the near future. Again, we make sure that you feel safe with us when receiving urgent care.
Although we do provide COVID-19 testing, please be advised that we are an urgent care center first and foremost. Our goals are to address all your urgent care needs, from sprained ankles, to x-rays to diagnosing and treating infections, cuts, bruises, etc. We ask that you keep this in mind and value your patience when visiting our center for COVID-19 testing.
Vaccinated or not, you still need to follow guidance at your workplace and local businesses. We highly suggest wearing a mask and following state, local municipal as well as the CDC guidelines about social distancing, and other protective measures to protect you and others around you.
We highly recommend following the local department of health as well as the CDC guidelines about the continued use of masks, social distance, and other precautions. Even if you test negative for your COVID-19 test, there is the possibility that you can still contract the virus if you’re not careful. Wearing a mask, practicing safe social distancing, and consistent cleaning will help slow the spread of COVID-19 and its variants.
This year's flu season looks different, with Covid-19 still a major threat for all of us. It will be tricky to distinguish between the two since they can both exhibit similar symptoms of body aches, chest tightness, cough and fever. Testing is the best way to identify the pathogen(s) causing these symptoms and rule out the possibility of Covid-19. Although many COVID-19 symptoms and flu symptoms overlap, there are certain distinctions between the two.
Yes. Currently we are offering The Johnson and Johnson single dose COVID-19 vaccine on a walk-in basis.
With COVID-19 and the potential threat of new variants circulating in the country and around the state of Massachusetts, we make sure that you feel safe with us by cleaning and sanitizing our facilities before you walk-in and after your visit. We are the only urgent care centers who have made the investment to purchase state-of-the-art- air purification systems developed by NASA that have the capability of killing the COVID-19 virus as well as other bacteria and viruses from the air and surfaces. Our staff are also equipped with PPE gear, masks and gloves. That being said, depending on the discretion of the centers, current CDC and state DPH guidelines as well as how busy the centers are, you may be asked to wait to be seen in your cars until called in.
***Disclaimer: Certain insurers may require a co-payment. AFC works with most insurance providers. At this time most insurance companies are covering the cost of COVID-19 evaluation and testing. It is always best practice to check with your insurance provider to review your coverage.
Depending on the airlines and destination it is your responsibility to check with the airlines and/or destination if the Abbott ID Now is an approved covid-19 test for your trip. The CDC for specific requirements. AFC Urgent Care is a trusted testing partner for the state of Hawaii, we will provide the proper documentation that has been approved by the state of Hawaii for safe entry. Travelers with testing results from sources that are not Trusted Testing Partners with the state of Hawaii will require the mandatory 14-day quarantine.
AFC Urgent Care works with employers and employees to help them meet the criteria for returning to work as in accordance with guidance from the CDC and other public health authorities. We’ll provide you with a return to work form along with your results if needed. Please note, although the Abbott ID Now Rapid molecular test is a widely accepted form of covid testing, it is your responsibility to confirm with your employers HR department or company/organization representative if the Rapid test is acceptable.
***It is important to note that this is an ever changing arrangement with the federal and state grant programs for any testing location across the state. At this time, most insurances are covering the evaluation and tests making it free. However, it’s best to check with your insurance provider for a confirmation. AFC participates in a federal program that has been covering the cost of Covid-19 testing if you are truly uninsured. You will need to provide your social security number along with government issued ID ( ie: Drivers license, passport, etc.). For those who do not have insurance or qualify under the Federal program, we do offer affordable self pay options.
Results for rapid testing will be provided to you within approximately 20 minutes while you wait. If you need written documentation of your rapid results please make sure to request this during the time of your visit.
You should wait at least 10 days before being re-tested for COVID. If you are asymptomatic: Quarantine for 10 days after the first positive COVID test and then re-test. If you are symptomatic: Quarantine for at least 10 days after symptom onset, or until you have been fever free for a minimum of 24 hours, whichever is longer.
There is no appointment needed, although we are seeing people on a first come first served basis. ***Due to the recent increase in testing, we may ask you to wait in your car so that we can clean and sanitize the exam rooms before you come in. Also, please remember to wear a mask when coming into our center. Wait times may vary based on the volume of patients in the center.
Yes, AFC Urgent Care is committed to the highest standards and has partnered with companies that have the latest capability in the fight against covid. Our Rapid Testing has successfully detected the genetic variants of SARS-Cov-2 including the Delta and Lambda variants that have spread around the globe.
The Abbott ID Now is the gold standard of rapid testing utilized by the federal government, the airline industry and many institutions.
Rapid COVID-19 test, also called rapid molecular test, which detects proteins from the virus which causes COVID-19. This type of test is considered most accurate in those individuals who are experiencing active symptoms of COVID-19.
We do not at this time. We are only offering the Abbot ID Now Rapid molecular Test.
Yes, we do! At all of our AFC Urgent Care Centers in Massachusetts. You do not need an appointment. Each center may have a limited number of tests each day.
AFC Urgent Care offers two types of testing to detect both active coronavirus cases as well as past infections. ***Disclaimer: Certain insurers may require a copayment. Diagnostic NAAT/PCR Testing can be performed on both symptomatic and asymptomatic patients to detect current, active cases of the novel coronavirus. It is done by taking a swab not unlike a Q-Tip and taking a sample from your lower nasal cavity. The swab test is painless and can be performed in a few short moments, with test results returned from the lab in 3 business days, depending on lab capacity or any unforeseen circumstances. Antibody testing detects past infection with COVID-19 through the presence of antibodies, an immune response to a virus after an infection has healed. It requires a simple blood draw and takes about 10 minutes. Results will be available to inform you if you have been exposed to the virus in 4-7 business days, depending on lab capacity or any unforeseen circumstances.
COVID-19 can appear in a range of symptoms and severity. Many positive cases have been detected in patients with none to mild symptoms, while others have experienced more severe symptoms leading to serious complications. Symptoms of COVID-19 may include: High fever (over 102 F) or body chills Dry, persistent cough Shortness of breath or trouble maintaining regular breathing Recent loss of smell and/or taste Sore throat Nausea and/or vomiting Headache, muscle and full body aches Chest and nasal congestion and runny nose Fatigue Certain patients may be at a high risk for more severe to fatal symptoms of the virus, including patients with compromised immune systems, chronic conditions and patients who are over the age of 60. If a patient meeting any qualifications of being high-risk begin to exhibit symptoms of COVID-19, they should be examined immediately and taken to the emergency room if they have difficulty breathing and feel constant pressure in their chest.
You can stop in when convenient to you with proper military ID.
Yeah ,I have anthem. 15 dollar co pay
Yes
Many insurance companies do; there's a partial list on their Website. If yours isn't listed, call to check.
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