Room & Board

Category: Furniture store in New York

Address: 236 W 18th St, New York, NY 10011, USA

Phone: +18663961055

Opening hours

Sunday: 11AM–6PM

Monday: 11AM–7PM

Tuesday: 11AM–7PM

Wednesday: 11AM–7PM

Thursday: 11AM–7PM

Friday: 11AM–7PM

Saturday: 11AM–7PM

Reviews

Jonathan Savella

Sep 17, 2022

Nice store. Good service.

Stephane T (Stephane T)

Sep 3, 2022

Amaizing quality furniture. This store is 3 story tall of showroom. They have a huge inventory but the price of item can be high for the middle class American. It’s worth checking it out , the staff are friendly and will help with all you need.

Zachary Fischer

Jun 10, 2022

Always have had great experiences with room & board. High quality furniture and they have lots of size and color variations so you can pick what's best for you. Customer service is GREAT. Yes there are sometimes delays but that's pretty much every furniture company right now.

Nigel Walsh

May 14, 2022

Love this store. Super helpful staff. You may need to book an appointment if you need help in advance

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Questions & Answers

Do you have job openings?

Tyler Peekenschneider | Mar 30, 2022
Room & Board | May 29, 2022

Yes, we are always looking for Design Associates for our stores and Delivery Associates to deliver our furniture.

Do you offer samples and swatches?

Tyler Peekenschneider | Mar 30, 2022
Room & Board | Mar 30, 2022

Yes, we offer free fabric and leather swatches and $25 material samples. Our $25 samples come with free shipping both ways, and once returned to us, the cost is refunded.

Do you give discounts to the trade?

Tyler Peekenschneider | Mar 30, 2022
Room & Board | May 29, 2022

Yes. A commercial discount program is available exclusively for businesses and design/build industry professionals who purchase through our Business Interiors team.

Who makes your furniture?

Tyler Peekenschneider | Mar 30, 2022
Room & Board | Mar 30, 2022

We design nearly all of our own products and then partner with small, family-owned companies around the U.S. to make our furniture and accessories. More than 90% of our products are manufactured in America using quality U.S. and imported materials. We believe this approach allows us to bring you the best craftsmanship and fastest delivery with the least environmental impact.

Do you offer free shipping?

Tyler Peekenschneider | Mar 30, 2022
Room & Board | Mar 30, 2022

Small accessories and select furniture items always ship free via UPS. Look for the free shipping icon when shopping online. Return UPS shipping is also free on these items. Our full-service delivery for furniture is $79 for unlimited items per trip, anywhere in the contiguous United States. Return delivery for furniture is also free.

Do you deliver?

Tyler Peekenschneider | Mar 30, 2022
Room & Board | May 29, 2022

For just $79 per trip, we deliver unlimited items anywhere in the contiguous United States. Our full-service delivery includes assembly, placement and packaging removal.

What's your return and exchange policy?

Tyler Peekenschneider | Mar 30, 2022
Room & Board | May 29, 2022

We want you to be happy with your purchase and understand it can take a few days to a few weeks to know if your new items will work for you. We encourage you to make a return or exchange in a timely manner because damaged, worn or altered items may be refused or result in an adjustment to your refund. We don't charge a fee for canceling items, even custom items or items made just for you. We don't charge a delivery fee for returns or exchanges within the 48 contiguous states.

Do your products ever go on sale?

Tyler Peekenschneider | Mar 30, 2022
Room & Board | Mar 30, 2022

We don't mark prices up only to mark them down and call it a "sale." We work directly with our manufacturing partners to bring you the best quality at the lowest possible price, every day. Discontinued items are offered in limited quantities at clearance prices.

Do you offer financing?

Tyler Peekenschneider | Mar 30, 2022
Room & Board | Mar 30, 2022

Yes, we offer financing through Affirm. For more information or to see if you qualify for financing, see more about Affirm.

Do I have to pay in full when I place my order?

Tyler Peekenschneider | Mar 30, 2022
Room & Board | Mar 30, 2022

We offer a partial payment option if your order is not ready for delivery. You may choose to pay 50% at checkout with the remainder due upon scheduling delivery. Partial payment does not apply to items shipped via UPS, tax or fees. If all items in your order are in stock and ready for delivery, full payment is collected during check out.

How do I get a sample

Chuck Ronson | Sep 26, 2020
Chanel Jordan | Sep 26, 2020

You can order all samples online at roomandboard.com. Whatever item your looking at just scroll until you see order sample. Photo cards are free, rugs, woods, metal, stone etc are $25 but upon return of the sample you'll get your money back.

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Looking for small dining room sets

Gloria Perry | Sep 27, 2018
Corey C | Sep 27, 2018

You can get small sizes however nothing at this store comes in sets. Everything is sold individually so chairs and table are separate. They also do custom if you need a bespoke of one of their styles

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