The Gateway Family YMCA – Rahway Branch

David Lopez

A really horrible experience I signed up my daughter for after care this year on half days they did not watch the kids i had to call off work first 2 months of school was unavailable because they didn't have enough families to run the aftercare and it turns out when you sign a child up for aftercare you have to get a gym membership so i have to pay for july even though school is over and you need to go in person to cancel the only gym in NJ that you need to go in person to cancel in person also you have to give them 30days notice to cancel said the receptionist Maritza she wouldn't give me her last name when i asked to speek to someone higher up she said that its only her and a coworker so unprofessional and spammy i would not recommend this place to anyone non profit my butt its a joke

Claudia Mucha

I honestly don’t recommend anyone to go to YMCA. I was going to Rahway facility to use the pool and I found the water a little cold in many occasions. I was waiting to see if this was fixed, but it wasn’t. They mention a temperature pool in their website, but they don’t keep it at that temperature. I also notified the staff members about this, but I didn’t see a change. That’s why I decided to cancel my membership at that moment. So one day i called and I was directed to the YMCA director Leonardo from Elizabeth facility to cancel my membership, and it was not easy to speak with him. He told me that I would need to come to the facility to sign a paper and that I would be charged an extra month. I asked him, “how can you charge me an extra month if I am not happy with the service at YMCA??? I don’t want to come back.” His answer was “ I am sorry that’s the rule.” I was hoping he would understand my situation and let me cancel my membership. I felt I was forced to pay an extra month for a service I didn’t like. Can you guys believe this?

Alexandria Gombas

After care workers excellent ! Management skills not so much. We enrolled our daughter into the aftercare program in August that takes place in the cafeteria at the school. The first month ( September 2021 ) we paid in full however she didn’t start attending till October due to a staff shortage. When we came in person for the registration I provided my bank info for automatic pay. The receptionist clearly did not now what she was doing because I then get a phone call in the beginning of December MONTHS LATER that we have over an 800 dollar balance due to no payments ( we signed up for auto pay ) also that we apparently owe for September when the after care program wasn’t even in session. My question is how do we owe for the month of September when she was not even attending? Try to reach a manager but all you get is the run around and get transferred to a voicemail.

David Shervington

Great place friendly staff. Clean and well kept.